Senior Manager, eCommerce Operations

HD Supply • Atlanta, GA

21h • Onsite

About The Position

Drives the operational strategy and governance for the eCommerce platform's reliability, scalability, and performance. Governs the end-to-end operational framework, from incident management to process excellence, to ensure long-term platform stability. Partners with senior leadership to align operational strategy with business objectives, proactively managing risk and enabling sustainable growth.

Requirements

• 10+ years of experience in eCommerce operations, technical support, or a related field, with a proven track record of managing mission-critical systems.
• 5+ years of progressive leadership experience, including demonstrated success managing people managers.
• Typically requires BS/BA in a related discipline.
• Generally 7+ years of experience in a related field.

Nice To Haves

• Bachelor’s degree in Business, Operations, Analytics, Technology, or a related field.
• May require certification.
• Advanced degree may offset less experience in some disciplines.

Responsibilities

• Develops managers and senior leaders on the team, building scalable team structures and succession plans to support long-term operational needs.
• Holds ultimate accountability for the eCommerce platform's operational health, resilience, and production stability.
• Sets the governing strategy for incident management and serves as the final escalation point for high-severity business incidents.
• Influences cross-functional roadmaps, partnering with senior leadership to ensure operational readiness for all major business initiatives.
• Owns the complete operational governance framework, including all standard operating procedures, compliance controls, and audit processes.
• Sponsors strategic continuous improvement initiatives, analyzing performance trends to mitigate systemic risks and drive long-term platform stability.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior