Ecommerce Operations Analyst

Wild Fork Foods • Doral, FL

2d • Onsite

About The Position

Wild Fork Foods is seeking an Ecommerce Operations Analyst to manage the daily operations of their ecommerce delivery business across the United States and Canada. This role involves overseeing delivery schedules, zones, packaging supply, carrier performance, and the associated analytics and financial tracking. The position utilizes AI agents and automation for repetitive tasks, allowing the analyst to focus on analysis, reporting, automation, and expansion. The role reports to the Head of Ecommerce, Digital & Operations and is responsible for execution, while the reporting manager handles strategy, carrier contracts, and network design. The role requires occasional availability outside normal business hours for delivery incidents and holiday schedule changes.

Requirements

• Bachelor’s degree in Business, Finance, Operations, Supply Chain, or a related field.
• 2-3 years of experience in ecommerce, logistics, retail operations, or an analytical role.
• Hands-on daily use of AI tools (assistants, agents, LLM-based automation) applied to real work such as analysis, reporting, and process automation.
• Advanced Excel skills.
• Clear communicator who can work with store teams, carriers, Finance, IT, and Customer Service.
• Comfortable owning many small moving pieces at once and being accountable for the outcome.
• Able to perform the functions of the job with or without a reasonable accommodation.

Nice To Haves

• Experience with BI tools (Qlik Sense, Power BI, Tableau), SQL, or Python is a plus.
• Strong attention to detail: this role’s numbers feed store P&Ls and vendor payments.

Responsibilities

• Manage delivery and pickup availability across all US and Canada stores, adjusting for holidays, store closures, weather, and local events.
• Own ZIP code and delivery zone assignments, execute zone changes, and manage ecommerce setup for new store openings.
• Manage ecommerce packaging supply for the US and Canada, including vendor portals, stock-out escalations, seasonal ordering, and SOPs.
• Configure and troubleshoot in-store pickup, including order edge cases.
• Manage the ecommerce side of operational incidents, including closing delivery windows, adjusting zones, and communicating with relevant teams.
• Manage day-to-day performance of last-mile delivery partners, including on-time delivery, driver acceptance, and service quality.
• Run carrier escalations, enforce service level agreements, and pursue credits for service failures.
• Support carrier evaluations and onboarding of new delivery partners.
• Reconcile carrier invoices, validate order counts, resolve disputes, and submit shipping and packaging expenses to Accounting.
• Own the accrual process for shipping, packaging, and gel pack costs.
• Forecast gel pack and packaging usage to prevent shortages and overages.
• Track and report operations KPIs, including on-time delivery, delivery cost per order, packaging cost per order, and gel pack usage.
• Conduct ad hoc analysis to support network, carrier, and delivery zone decisions.
• Act as the ecommerce operations point of contact for the order management system, including loading delivery schedules and validating reports.
• Build and maintain automations with AI tools and document processes.
• Identify and fix operational bottlenecks.
• Perform other duties as assigned.

Benefits

• Vision, Medical, and Dental coverage begin after 60 days of employment
• Paid Time Off: sick leave, vacation, and 6 company observed holidays
• 401(k): company match begins after the first year of service and follows the company vesting schedule
• Base salary range of $70,000 - $90,000
• Incentive Pay: eligible to participate in the Company’s annual bonus plan
• Career Development: continuous learning opportunities and a focus on career growth through various learning and development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level