Senior Manager, EBM Platform Operations

Co-operators • Toronto, ON

7h • CA$114,021 - CA$164,000 • Hybrid

About The Position

The Sr Manager, EBM Technology Operations is a leadership role focused on ensuring the safety, soundness, and smooth operations of all applications across the entire EBM technology platform portfolio. A primary goal of this role is to improve the overall resiliency of our mission critical applications, minimize any potential disruptions, enabling our clients with best-in-class digital tools and capabilities when serving our customers and partners.

Requirements

• Expert knowledge operating and/or developing large complex and heterogeneous systems and applications.
• Working knowledge of modern Site Reliability Engineering (SRE) tools and capabilities
• Proven experience in software development and operations in large complex shared services environment.
• Strong analytical, planning, and organizational skills
• Self-starter with fine-tuned problem-solving skills.
• Ability to effectively prioritize and balance between competing priorities.
• Experience working with both in house teams and vendor experts.

Nice To Haves

• Project management experience would be considered an asset
• Working knowledge of Digital or EBM Technology would be considered an asset

Responsibilities

• Shared accountability with project teams, infrastructure and vendor partners to ensure technology currency of our applications and infrastructure.
• Accountable for assessing, planning, and executing regular application and system upgrades to ensure the safety and soundness of our platform.
• Accountable for the resiliency and smooth operation of all in-scope EBM Technology applications.
• Accountable for the development, execution, and ongoing improvements to incident management, problem management processes and their integration with enterprise, business, and vendor support processes pertaining to EBM Technology applications.
• Coordinates with Solution Designers, Vendor Partners, Development and Infrastructure teams to ensure the operational readiness, including completeness and sufficient depth of all technology design and operational documentation.
• Regularly review the criticality of applications, actively maintain disaster recovery plans.
• Accountable for envisioning, planning, implementing, and operating proactive monitoring tools and capabilities to enable early detection and early intervention of potential problems, and ensure overall resiliency of the platform.
• Accountable for designing, developing, and maintaining operational dashboards to identify operational gaps, trends, and to inform investment decisions.
• Shared accountability with business AMTB (Actively Manage The Business) partners to ensure the assessment, prioritization, and implementation of ongoing enhancements to our applications.

Benefits

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed