Senior Manager, Dual Eligible Markets Product Strategy

Point32Health • Canton, MA

23h • Hybrid

About The Position

The Senior Manager, Product Strategy works closely with the Director, Product Strategy to contribute to the development and execution of product strategy for Point32Health's dual eligible products, within the Government Markets division. The Senior Manager, working closely with the Director of Product Strategy, leads the ongoing iteration and operationalization of product strategy to drive growth and performance of the Duals Line of Business. The Senior Manager drives implementation of key strategic initiatives with internal and external stakeholders by collaborating with the Duals Product Team Managers and by working closely with colleagues in Marketing, Finance, Actuarial, Network Contracting, Clinical Services, Compliance IT, and Operations to develop, implement and analyze the impact of potential product initiatives. The Senior Manager is responsible for managing relationships with any strategic partners necessary to achieve the chosen strategy, and/or project managing the implementation of any material performance improvement initiatives. The Senior Manager is responsible for the ongoing performance tracking and improvement of the chosen strategy, including identifying key performance indicators. The Senior Manager leads required analytical initiatives, develops action-oriented performance improvement recommendations, and ensures their implementation. Key elements of the product strategy include LTSS management, provider partnerships, product development, and general performance improvement of the existing portfolio.

Requirements

• Bachelor’s degree in a related field
• 8-10 years of professional experience
• 8-10 years of experience in strategy, product development, management consulting, or project management with demonstrated execution of business case development and leadership of strategic initiatives.
• Prior health industry experience is essential.
• Health insurance experience.
• Must be a self-starter, be able to think creatively, take responsibility, be extremely resourceful, and have a high energy level.
• Must be able to work collaboratively across a highly matrixed organization, and drive progress through influence
• Exceptional problem solving across a wide range of business situations, including areas of high complexity and uncertainty
• Strategy development, including market assessment, competitive analysis, and business case development
• Superior analytical skills, including significant experience designing quantitative and qualitative data analyses, and financial management
• Ability to understand, interpret and help drive the division’s end-to-end business model
• Excellent written and oral communication skills
• Strong project management and organizational skills, including prioritization and simultaneous management of multiple high-profile projects
• Strong stakeholder management skills and proven ability to develop relationships with cross-functional stakeholders, inclusive of external and clinical stakeholders
• Demonstrated ability to play a leadership role within an organization
• Familiarity with community-based care management, the managed care industry, and the dual eligible market
• Experience with applicable software and database programs including Access, Excel, Word, PowerPoint

Nice To Haves

• Master’s degree; MPH, MBA, or other master’s degree with healthcare or financial focus
• Experience in product management, Agile, LEAN, performance improvement, human centered design, or related techniques

Responsibilities

• Develop strategies to support growth and financial performance of the Government Markets Division, including Establishing key performance objectives, monitoring results, and providing data-driven strategic recommendations across a variety of domains including medical trend, financial and operational performance, member/provider experience, care management, network management and quality.
• Evaluating new product opportunities and growth initiatives (e.g., new products, partnerships, sales/marketing initiatives, new markets) for the business using qualitative and quantitative analyses of competitor, consumer, provider, regulatory, and financial information
• Leading cross-functional assessments to understand strategic implications and operational requirements associated with new opportunities and initiatives by working closely with sales, marketing, network development, product administration, health plan operations, clinical services, and IT
• Developing recommendations, inclusive of business cases, to optimize ongoing product positioning based on market data, business, and competitive intelligence data (e.g., IRR, NPV)
• Presenting findings to and facilitate strategic decision making with senior leaders and external stakeholders (e.g., government agencies, provider groups)
• Perform ongoing analysis of Tufts Health Direct products performance and maintain a pulse on the market and other industry leaders to inform strategic initiatives
• Support the ongoing iteration of existing strategic plans to ensure long-term success in the market
• Monitor competitive and consumer landscape using public and proprietary sources of quantitative and qualitative data to identify and understand emerging trends and business opportunities, e.g., membership trend data, regulatory and financial filings, consumer research.
• Synthesize data of multiple types (quantitative and qualitative) and sources to produce consumer and market insights to drive product strategy (product, price, placement), sales and marketing strategy, innovation, and growth initiatives
• Develop collaborative relationships with the internal stakeholders to assess legal, compliance, operational, clinical/care model, consumer, and network considerations and business requirements. Build alignment with how their function-specific strategic goals tie to the product’s overall strategy
• Develop productive working relationships with a wide variety of external stakeholders, including providers, regulators, and advocates
• Serve as product subject matter expert to enterprise
• Manage relationships with vendors and external consultants, including solicitation of proposals, vendor selection, and project oversight.
• Serve as business lead and subject matter expert for implementation of product opportunities and growth strategies
• Lead the collaboration process with PMO, and other key stakeholders to develop implementation plans for product opportunities.
• Lead the implementation of mission-critical operational initiatives, including the management of strategic partner relationships and/or internal performance improvement projects.
• Manage department manager, coordinators, and analysts as assigned to support responsibilities outlined above.

Benefits

• Medical, dental and vision coverage
• Retirement plans
• Paid time off
• Employer-paid life and disability insurance with additional buy-up coverage options
• Tuition program
• Well-being benefits
• Full suite of benefits to support career development, individual & family health, and financial health

What This Job Offers

• Job Type: Full-time
• Career Level: Senior