Senior Manager - Drug Abatement (Hybrid)

United Airlines•Arlington Heights, IL

6d•Hybrid

About The Position

As an airline, safety is our most important principle. And our Corporate Safety team is responsible for making sure safety is top of mind in every action we take. From conducting flight safety investigations and educating pilots on potential safety threats to implementing medical programs and helping prevent employee injuries, our team is instrumental in running a safe and successful airline for our customers and employees. This position is responsible for leading the strategic direction and operational execution of United’s Drug Abatement program across all United locations. This role ensures strict compliance with DOT and FAA regulations while overseeing a large team of field representatives and managers in the delivery of a 24/7 testing operation. The position drives continuous improvement through strategic initiatives, technology enhancements, and process optimization. Additionally, this role serves as a key liaison with internal and external stakeholders, including regulatory bodies, legal teams, labor relations, and vendors, to maintain program integrity and operational excellence.

Requirements

Bachelor's degree or 4 years of relevant work experience
Proven track record with 5+ years of leadership experience, effectively managing and mentoring direct reports to achieve organizational goals.
Operational Experience within airline setting (2+ years)
Ability to analyze, improve and communicate complex processes to all levels of United leadership
Demonstrated ability to lead and inspire a diverse team, supported by proven supervisory experience.
Strong critical thinking skills paired with sharp business acumen to drive informed decision-making.
Proven expertise in problem-solving, coupled with exceptional organizational abilities to manage complex tasks efficiently.
Proficient in Microsoft Office tools, including Outlook, Excel, PowerPoint, and Teams, ensuring seamless collaboration and productivity.
Adept at responding to urgent situations with agility, including participation in a 24/7 support as needed
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master's degree
Experience specific to United Airport Operations, Inflight or Flight Ops
Working knowledge of 49 CFR Part 40.
Working knowledge of 14 CFR Part 120
Experience managing an enterprise-wide drug and alcohol program
Project Management Experience
Change Management and Process Improvement Experience
Experience leading large technology projects and enhancements

Responsibilities

Oversee the performance and execution of United’s Drug & Alcohol Testing program, ensuring consistency and regulatory compliance
Support 24/7 operations and respond to operational issues as they arise
Provide leadership and guidance to a large team of field representatives and managers across all hub locations, fostering a collaborative and high-performing work environment
Lead strategic initiatives for the Drug Abatement program, including technology and process improvements
Maintain Designated Employer Representative (DER) certification and regulatory oversight rotation
Build and maintain strong relationships with internal and external stakeholders, including United’s Employee Assistance Program, Legal, Labor Relations, Operating Workgroups, HR, vendors, and regulatory bodies