Senior Manager - Donor Relations

OPERATION KINDNESS HUMANE SOCIETY•Carrollton, TX

5d•$0 - $100,000•Hybrid

About The Position

Operation Kindness is seeking a Senior Manager - Donor Relations to join our team! Operation Kindness is a pioneer in Texas for assisting animals in need of veterinary care, companionship and most of all, a home. We offer a competitive salary with an excellent benefit package including medical, dental, and vision insurance, 403b plan, generous PTO, paid holidays and more! ABOUT OPERATION KINDNESS HUMANE SOCIETY: FOR MORE THAN 50 YEARS, OPERATION KINDNESS HUMANE SOCIETY HAS BEEN A LEADER IN ANIMAL WELFARE, CONTINUALLY REDEFINING WHAT I IS POSSIBLE THROUGH INNOVATION, COLLABORATION, AND COMPASSION. TODAY, THE ORGANIZATION IS TRANSFORMING LIVES THROUGH PET ADOPTION, LIFESAVING VETERINARY CARE, COMMUNITY SUPPORT PROGRAMS, DISASTER RESPONSE, AND STRATEGIC PARTNERSHIPS THAT STRENGTHEN BOTH ANIMAL AND HUMAN WELL-BEING. AS OPERATION KINDNESS CONTINUES TO EXPAND ITS IMPACT ACROSS NORTH TEXAS AND BEYOND, PHILANTHROPY REMAINS AT THE HEART OF EVERYTHING WE DO. OUR DONORS ARE TRUE PARTNERS IN OUR MISSION, MAKING IT POSSIBLE FOR MORE PETS TO RECEIVE LIFESAVING CARE AND MORE FAMILIES TO EXPERIENCE THE JOY OF THE HUMAN-ANIMAL BOND. Reporting Relationship: Reports to the Senior Development Manager Position Overview: The Senior Manager – Donor Relations plays a vital role in advancing the mission of Operation Kindness Humane Society by cultivating meaningful relationships with donors and inspiring philanthropic investment in the organization’s lifesaving work. As a member of the Major Gifts team, the Senior Manager – Donor Relations manages a portfolio of individual donors and prospects, developing personalized engagement strategies that deepen relationships, inspire generosity, and grow philanthropic support for Operation Kindness’s annual operating priorities. Working closely with the Senior Development Manager, Vice President of Advancement, executive leadership, Board members, and colleagues across the organization, this position helps donors connect their passions with opportunities to create lasting impact for pets and the people who love them. The ideal candidate is a relationship builder who enjoys meeting people, asking thoughtful questions, listening well, and connecting individual passions with meaningful opportunities to make a difference.

Requirements

Bachelor’s degree or equivalent combination of education and relevant professional experience.
Three to five years of progressively responsible experience in fundraising, business development, sales, relationship management, or a related field.
Demonstrated ability to build and sustain meaningful professional relationships.
Exceptional interpersonal, verbal, and written communication skills.
Strong organizational skills with the ability to manage multiple priorities while maintaining close attention to detail.
Proficiency in Microsoft Office applications.
Valid driver’s license with reliable transportation for local travel throughout the Dallas-Fort Worth area.

Nice To Haves

Major gift fundraising experience within a nonprofit organization.
Experience managing an individual donor portfolio.
Experience with Raiser’s Edge NXT or comparable donor management software.
Knowledge of donor cultivation, stewardship, and moves management best practices.
Experience working with volunteers, executive leadership, or governing boards.
Passion for animal welfare and the mission of Operation Kindness.

Responsibilities

Manage a portfolio of approximately 100-125 qualified major gift donors and prospects using best practices in moves management.
Develop individualized cultivation, solicitation, and stewardship strategies that strengthen long-term donor relationships.
Conduct meaningful donor visits, tours, phone conversations, virtual meetings, and community engagements throughout the Dallas-Fort Worth area.
Prepare personalized proposals, gift agreements, stewardship reports, and other donor communications.
Maintain accurate and timely documentation of donor interactions and strategies within the organization’s donor database.
Continuously identify and qualify new major gift prospects through research, referrals, and community engagement.
Develop and execute a strategic solicitation calendar for a portfolio of donors, identifying, cultivating, and managing individualized giving opportunities
Build authentic, long-term relationships with donors by understanding their philanthropic interests, passions, and goals.
Inspire charitable investment through thoughtful, donor-centered conversations and personalized giving opportunities.
Coordinate meaningful donor experiences, including shelter tours, behind-the-scenes visits, volunteer opportunities, and program updates.
Ensure donors receive exceptional stewardship through timely acknowledgment, recognition, and ongoing communication regarding the impact of their generosity.
Partner with leadership on strategies for major gift solicitations and stewardship.
Partner closely with the Senior Development Manager and Vice President of Advancement to achieve annual fundraising priorities.
Collaborate with Marketing and Communications department to ensure consistent donor messaging and impactful storytelling.
Work alongside operations and executive leadership to deepen donor understanding of Operation Kindness’s work.
Support fundraising events by cultivating sponsor relationships, engaging major donors, and assisting with strategic donor experiences.
Participate in prospect strategy sessions and contribute ideas that strengthen the organization’s overall fundraising efforts.
Serve as an ambassador for Operation Kindness throughout the community.
Represent the organization at donor meetings, community events, volunteer activities, and fundraising functions.
Demonstrate professionalism, integrity, confidentiality, and sound judgment in all donor interactions.
Contribute to a collaborative, supportive, and mission-driven Development team culture.
Perform other duties, as assigned by supervisor.
Reports suspicion of animal abuse or neglect to any Manager or above immediately.
Reports any unsafe working conditions to any Manager or above immediately.
Follows SOPs and other safety regulations at all times.
Completes all necessary and requested training in a timely manner in accordance with shelter policy.
Attends staff meetings.
Participates in shelter events as requested by Supervisor.
Performs other duties as requested or assigned.