Donor Relations Associate

Adventist Media Ministries•Collegedale, TN

2d•Onsite

About The Position

The Donor Relations Associate serves donors through timely and thoughtful communication, accurately processing donations, troubleshooting donor inquiries or issues, and working with other department staff to build meaningful donor relationships. It is crucial that this position supports the mission and values of It Is Written by exemplifying the values and beliefs of the Seventh-day Adventist Church in all interactions. Authority as delegated by and accountable to the Associate Director of Development in accordance with It Is Written’s policies and objectives.

Requirements

A high school diploma or equivalent is required.
Embrace the mission and values of It Is Written and be a member in good standing of the Seventh-day Adventist Church.
Proficient in Microsoft Office Suite and/or Google Suite.
Enjoys and is adept at serving donors through a variety of communication methods (e.g. phone, email, text, and in-person).
Ability to multitask with excellent time-management skills.
Needs to possess a keen eye for accuracy and be detail-oriented.
Must be empathetic toward donors and have an honest and service-oriented attitude.
Needs to be a self-starter who can demonstrate flexibility and good judgment while being a team player.
Understand or be willing to receive training on a continual basis.
Able to exhibit Christ-like behavior in daily tasks, collaborative projects, and under stress.
Proficient in Blackbaud Raiser’s Edge, which is the current donor database software, is preferred.
Possess tact and discretion with a keen eye for accuracy and be detail-oriented.
Business casual attire required.

Nice To Haves

Bachelor’s degree in a related field is preferred.
Two (2) years of experience in customer service, development, philanthropy, or fundraising.

Responsibilities

Respond promptly to donor inquiries and requests by answering phone calls and monitoring email, text, and other communication channels.
Maintain and update donor information in the database ensuring accuracy of donor records.
Maintain donor confidentiality and privacy of information at all times.
Process donations from donors and ensure timely and accurate gift tracking and acknowledgments.
Prepare necessary paperwork and documentation for delivery to Accounting/Treasury.
Participate in opening and sorting daily mail, balancing each batch of mail with appropriate documentation, and entering batches into the database under the proper donor file.
Assist in executing donor stewardship plans, ensuring donors are recognized and kept informed of the organization’s impact.
Collaborate with other team members to maintain department documents, instruction manuals, process improvements, and inter-departmental reminders.
Assist on-site donors with inquiries, needs, or to take and process donations.
Support donor retention efforts by organizing and coordinating donor recognition initiatives and personalized communications.
Be available to meet in person for Development team meetings, project meetings, and in collaboration with team members from other departments.
Maintain interdepartmental communication regarding donor records in collaboration with other departments.
Perform daily responsibilities in accordance with the Development Department Policies and Procedures book.
Provide telephone support to various departments as needed to ensure prompt and professional response to incoming calls.
Fulfill other related responsibilities and duties as assigned.