Senior Manager - Digital UX Design

CVS Health•Work At Home-Massachusetts, MA

1d•$118,450 - $260,590

About The Position

CVS Health is seeking a Senior Manager - Digital UX Design to lead a small team of experienced designers in delivering accessible, high-impact healthcare solutions. This role involves hands-on coaching, team development, and delivery management, ensuring design quality, consistency, and user-centered outcomes. The Senior Manager will collaborate with cross-functional teams, guide direct reports in applying user research and analytics, support experience and product roadmaps through design thinking, and champion UX practices to enhance usability and satisfaction.

Requirements

7+ years of professional experience
5+ years leading design teams, both as a technical lead and a people leader
5+ years of hands-on design experience supporting both mobile and web
3+ years of advanced proficiency in design tools (e.g., Figma), accessibility standards (WCAG), and integrating research into design delivery
Bachelor’s degree or, equivalent experience (HS diploma + 4 years relevant experience)

Nice To Haves

Demonstrated success coaching and developing designers, with a portfolio of accessible, user-centered healthcare solutions
Experience working within retail or pharmacy domain
Strong project management, facilitation, and cross-functional collaboration skills
Experience leading teams through change, balancing delivery with colleague development and well-being
Excellent communication, feedback, and storytelling abilities
Experience in an Agile environment

Responsibilities

Provide frequent, hands-on coaching to direct reports, including experience designers and content strategists, guiding individual development plans and differentiating between professional and career growth.
Balance people management duties with hands-on ownership of critical design initiatives, contributing directly to project outcomes alongside your team.
Build strong cross-functional relationships with product, engineering, and research partners; proactively communicate status, risks, and needs.
Negotiate project priorities and timelines, balancing user needs with business and technical constraints.
Integrate user research, analytics, and accessibility best practices into daily design decisions and project planning.
Assign projects and tasks based on strengths and skill-building, communicating clear expectations and supporting colleague autonomy.
Address bias, exclusion, and behaviors that undermine trust or inclusion; ensure all team processes and meetings are accessible and inclusive.
Set clear goals and expectations for direct reports, holding the team accountable for quality, consistency, and delivery standards.
Facilitate and participate in design reviews, offering actionable feedback on craft, accessibility, and alignment to standards.
Identify and address skill gaps, process improvements, and blockers to sustain team performance and delivery.
Model and coach accessibility skills—ensuring all team outputs meet or exceed accessibility standards and advocating for accessible solutions in every phase of delivery.
Communicate the impact of design decisions on user and business outcomes; advocate for user-centered approaches in planning and execution.
Allocate resources and manage team workload to deliver high-quality work on schedule and within scope.
Model resilience, adaptability, and a growth mindset—supporting the team through challenges and change.