Senior Manager, Digital Transformation & Analytics

Beanfield Technologies Inc. • Toronto, ON

12h • CA$120,000 - CA$140,000 • Hybrid

About The Position

The Senior Manager, Digital Transformation & Analytics will serve as the strategic architect and delivery lead for our ServiceNow ecosystem. This is a high-impact leadership role responsible for overseeing the end-to-end implementation of ServiceNow modules while simultaneously building a world-class reporting and analytics framework. You will bridge the gap between technical execution and business value, ensuring that ServiceNow isn't just a tool, but a data-driven engine that powers organizational efficiency.

Requirements

• Minimum of 10 years of experience in Telecom or a related role, preferably within the Canadian market.
• 3+ years in a leadership or management role
• Proven track record of building and managing reporting suites or Business Intelligence (BI) tools within an enterprise environment.
• Strong understanding of data analysis, system deployment and strategic planning.
• Excellent communication, negotiation, and interpersonal skills.
• Experience in the technology, finance, or consulting industries.
• Familiarity with CRM software and business intelligence tools.
• Demonstrated leadership experience managing and developing high-performing teams.

Responsibilities

• Lead the phased implementation of ServiceNow modules (e.g., FSM, SOM, SPM) ensuring alignment with the business requirements.
• Manage relationships with Beanfield Stakeholders, third-party implementation partners and ServiceNow account teams to ensure project milestones are met on time.
• Architect and oversee the deployment of ServiceNow Performance Analytics to provide real-time visibility into KPIs and trends.
• Design executive-level dashboards that translate complex operational data into actionable insights for senior leadership.
• Use data-driven "bottleneck analysis" to identify process gaps and drive automation initiatives across the enterprise.
• Act as a champion for platform adoption, developing training strategies and communication plans to minimize resistance during rollout.
• Partner with IT, Finance, HR, Construction and Operations to ensure ServiceNow workflows are integrated and frictionless.

Benefits

• A united, values-driven culture that genuinely cares about people, collaboration, and community.
• Hybrid work model
• A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support overall well-being.
• Five (5) additional personal care days, providing extra flexibility to recharge and take care of what matters most.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed