Senior Manager-Digital Product Management

American Express•New York, NY

About The Position

The Consumer New Product Development (NPD) team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch. This role has high visibility and broad exposure to all critical areas of the Consumer business.

Requirements

Self-starter with track record of excelling in a fast-paced environment
A creative and innovative thinker and problem-solver who can manage effectively through ambiguity and evolving strategies, while maintaining strong customer focus
Demonstrated ability to lead teams to drive results in a highly matrixed organization, capable of influencing and building internal alignment across lines of business and support groups
Comfort with technology, and skilled at understanding business and customer needs and translating into tech requirements
Ability to understand the details of complex processes with an orientation toward process improvement and innovation, and an ability to translate across teams with various technical capacities
Excellent understanding of lending and card business drivers; ability to interpret financial information to identify opportunities and develop business strategies
Excellent communication and presentation skills for complex and technical topics with ability to influence across leadership levels and domains
Experience working with Microsoft office suite (Excel, Visio, Powerpoint, Word)

Nice To Haves

Experience with product ownership in an agile or scaled agile delivery environment is a plus

Responsibilities

Lead the launch of capabilities, features, and products across card product and lending for the Consumer business to drive business results, improve customer experiences, and increase agility in product development
Understand business objectives and customer needs, identify creative ways to leverage capabilities, and develop new solutions to meet those needs
Lead concept development, feasibility assessment, and end-to-end customer experience design followed by development, testing, and launch
Drive vision and development of new products, features, and capabilities based on in depth knowledge of customer, business, and technology. Integrate customer research, usability studies and market analysis into actionable product requirements
Ability to work in large, cross-functional teams and negotiate across partners, such as Product, Technology, Marketing, Servicing, Risk, Legal, Compliance
Work closely with Technology as key partner interfacing back with business teams to oversee and ensure best-in-class delivery and customer outcomes
Monitor product data and customer feedback post launch, and partner on continuous strategic growth strategy
Continuously improve the investment planning and product development processes to drive greater efficiency, agility, and effectiveness