Senior Manager - Digital Product Management - Corporate Solutions Shop
About The Position
The Senior Manager, Digital Product will lead the Corporate Solutions Shop experience, the digital destination where prospective business customers discover, explore, and evaluate Corporate Solutions offerings and begin the acquisition journey. The role owns the shop roadmap and drives improvements in customer engagement, product discovery, conversion, and overall journey performance. The position partners across marketing, design, analytics, engineering, experimentation, and platform teams to deliver high-quality digital shopping journeys efficiently. It includes applying customer research, analytics, prototyping, and experimentation to shape product decisions, establishing reusable capabilities that can scale across Corporate Solutions digital acquisition, and managing release readiness, dependencies, measurement, and risks. American Express requires eligibility to work in the United States and will not pursue visa sponsorship for this position.
Requirements
- 5+ years of digital product management experience, including roadmap ownership, feature delivery, and stakeholder leadership across all levels.
- Experience leading customer-facing digital experiences focused on B2B acquisition, e-commerce, digital shopping, or conversion optimization.
- Strong experimentation and optimization experience, including hypothesis development, A/B testing, measurement strategy, and using insights to inform roadmap decisions.
- Proven cross-functional execution across marketing, design, analytics, engineering, and business teams.
- Excellent communication skills and comfort working in fast-paced, ambiguous environments with complex customer journeys and multiple stakeholder groups.
- Strong Agile product delivery expertise and a disciplined operational risk mindset.
- Experience with personalization and experimentation platforms, including Statsig or similar tools.
- GenAI fluency, including comfort using AI tools to improve product discovery, analysis, documentation, and delivery.
- Experience in B2B digital commerce, financial services, commercial payments, or corporate solutions.
- Eligibility to work in the United States; American Express will not pursue visa sponsorship.
Responsibilities
- Co-create and deliver the Corporate Solutions Shop roadmap, including product and offer enhancements, foundational capability investments, and cross-functional initiatives supporting business customer acquisition and growth.
- Collaborate with Marketing, Design, Analytics, and Engineering to simplify how business customers discover, evaluate, and engage with Corporate Solutions products and services.
- Drive end-to-end journey improvements through capability-led experimentation focused on conversion, product discovery, merchandising, intent-based tailoring, friction removal, and transitions across the acquisition funnel.
- Lead the Corporate Solutions Shop experimentation agenda by defining hypotheses, ensuring rigorous test design and measurement, and translating learnings into improvements for prospective business customers.
- Partner with platform teams to promote reusable components, shared page frameworks, analytics, APIs, and experimentation tooling that improve consistency, speed to market, quality, accessibility, brand alignment, and performance.
- Use customer research, prototyping, analytics, and experimentation insights to understand business customer needs, inform prioritization, and shape durable product decisions.
- Convert one-off optimization wins into durable product capabilities and reusable patterns that scale across the Corporate Solutions digital acquisition ecosystem.
- Manage release execution, including dependencies, readiness, measurement plans, and risk mitigation, while maintaining a high-quality and compliant digital experience.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
