Senior Manager - Digital Product Management - Corporate Solutions Shop

American Express • New York, NY

7d

About The Position

The Senior Manager, Digital Product will lead the Corporate Solutions Shop experience, where prospective business customers discover, explore, and evaluate Corporate Solutions offerings and begin their acquisition journey. The role owns the Shop roadmap and drives improvements in customer engagement, product discovery, conversion, and journey performance. In partnership with marketing, design, analytics, engineering, experimentation, and platform teams, this leader will deliver high-quality digital experiences with speed and efficiency.

The position focuses on creating intuitive, high-performing digital shopping journeys that help business customers discover, evaluate, select, and acquire appropriate Corporate Solutions products and services. It combines roadmap ownership, customer-centered product decisions, experimentation, reusable platform capabilities, and operational execution across releases, while maintaining a high-quality and compliant experience.

Requirements

• 5+ years of digital product management experience, with a strong track record of roadmap ownership, feature delivery, and stakeholder leadership across all levels.
• Experience leading customer-facing digital experiences focused on B2B acquisition, e-commerce, digital shopping, or conversion optimization.
• Strong background in experimentation and optimization, including hypothesis development, A/B testing, measurement strategy, and translating insights into roadmap decisions.
• Proven cross-functional execution across marketing, design, analytics, engineering, and business teams.
• Excellent communication skills and comfort working in fast-paced, ambiguous environments with complex customer journeys and multiple stakeholder groups.
• Strong Agile product delivery expertise and a disciplined operational risk mindset.
• Experience with personalization and experimentation platforms, including Statsig or similar tools.
• GenAI fluency, including comfort using AI tools to improve product discovery, analysis, documentation, and delivery.
• Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship for these positions.

Nice To Haves

• Experience in B2B digital commerce, financial services, commercial payments, or corporate solutions.

Responsibilities

• Co-create and deliver the Corporate Solutions Shop roadmap, including product and offer enhancements, foundational capability investments, and cross-functional initiatives that support business customer acquisition and growth.
• Collaborate with Marketing, Design, Analytics, and Engineering to simplify how business customers discover, evaluate, and engage with Corporate Solutions products and services.
• Drive end-to-end journey improvements through capability-led experimentation focused on conversion, product discovery, merchandising, intent-based tailoring, friction removal, and seamless transitions across the acquisition funnel.
• Lead the experimentation agenda by defining hypotheses, ensuring rigorous test design and measurement, and translating findings into actionable improvements for prospective business customers.
• Partner with platform teams to champion reusable components, shared page frameworks, analytics, APIs, and experimentation tooling that improve consistency, speed to market, quality, accessibility, brand alignment, and performance.
• Use customer research, prototyping, analytics, and experimentation insights to understand business customer needs, inform prioritization, and shape durable product decisions.
• Turn one-off optimization wins into durable product capabilities and reusable patterns that can scale across the broader Corporate Solutions digital acquisition ecosystem.
• Ensure operational execution across releases, including dependency management, readiness, measurement plans, and risk mitigation, while maintaining a high-quality and compliant digital experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed