Senior Manager, Digital Product Management (Residential Technician Applications)

Carrier Corporation • Atlanta, FL

1d

About The Position

About Carrier: Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. About this role: We are seeking a Senior Manager, Product Management to lead strategy and execution for Residential Technician Applications supporting connected HVAC systems. This role owns product direction, roadmap, and delivery for technician-facing digital tools used across commissioning, diagnostics, troubleshooting, and service workflows. You will manage a team of product professionals and define how connected equipment data, AI-driven insights, and mobile-first experiences improve technician efficiency and enable intelligent service outcomes. This is a hands-on product leadership role operating in a complex IoT environment spanning devices, firmware, cloud platforms, analytics, mobile applications, and Field Service Management (FSM) systems.

Requirements

• Bachelor’s degree
• 10 + years of product management experience in IoT, connected equipment, field service, or technician-facing digital platforms
• 3 + years of experience building or competing with OEM technician mobile applications or connected service tools

Nice To Haves

• Prior experience managing product professionals
• Experience integrating with Field Service Management (FSM) platforms and job lifecycle workflows
• Strong technical fluency in device-cloud architecture, firmware telemetry, APIs, mobile platforms, and cloud services
• Experience embedding AI-driven insights and predictive capabilities into service workflows
• Proven ability to drive measurable adoption and service performance improvements
• Strong residential HVAC, connected home, building systems, or similar domain knowledge preferred
• Ability to operate effectively in cross-functional environments spanning hardware, firmware, cloud, and mobile engineering teams

Responsibilities

• Multi-year product strategy and roadmap for Residential Technician Applications
• Backlog governance and release execution across mobile and cloud capabilities
• Technician adoption, engagement, and workflow efficiency
• Integration of connected equipment data into actionable service intelligence
• AI-driven diagnostics and guided troubleshooting experiences
• Intelligent parts identification and workflow-based service recommendations
• Enablement of digital service value and aftermarket growth opportunities
• Define a clear product vision aligned with connected residential systems and field service needs
• Translate strategy into disciplined roadmaps with measurable service and efficiency outcomes
• Balance innovation with reliability, scalability, and system performance
• Shape digital capabilities across commissioning, diagnostics, maintenance, and repair workflows
• Integrate seamlessly with Field Service Management (FSM) systems to support job lifecycle and service execution
• Improve first time -fix rates and reduce repeat visits through better intelligence and workflow design
• Ensure strong usability and resilience in real-world field environments
• Leverage IoT device data, firmware telemetry, and fault codes to power intelligent service insights
• Embed AI-driven capabilities such as anomaly detection, predictive diagnostics, and guided troubleshooting
• Ensure robust analytics instrumentation and clear performance visibility
• Define and track KPIs tied to technician activation, engagement, workflow completion, first time -fix, and service efficiency
• Conduct technician ride- a longs and field immersion to inform prioritization
• Use data and field insights to continuously refine and optimize the experience
• Manage and mentor Product Managers and/or Product Owners
• Establish accountability for roadmap execution and KPI delivery
• Elevate prioritization rigor and outcome ownership within the team

Benefits

• Employees are eligible for benefits, including:
• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance
• This position is entitled to short-term cash incentives, subject to plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level