Senior Manager, Digital Experience

Office Depot • Boca Raton, FL

4d • Onsite

About The Position

The Senior Manager, Digital Experience owns the end-to-end online shopping experience for the Office Depot Business platform. This hands-on role sets the roadmap and manages a small team while personally driving day-to-day optimization of on-site search, content pages, navigation, and personalization to improve conversion, engagement, and customer satisfaction. The position is based at the Boca Raton, Florida headquarters and requires onsite work Monday through Thursday.

The role works across search relevance and analytics, content and landing-page creation and optimization, navigation and taxonomy, personalization and testing, and customer-journey usability. It leads a small team of analysts or specialists and partners with IT/engineering, marketing, merchandising, customer insights, UX/design, product, and analytics teams to deliver digital experience initiatives. Changes must follow change-control processes and align with brand, accessibility, and compliance standards.

The ODP Group is a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package that includes a 401(k), opportunities to move and grow within the organization, and potential eligibility for an incentive program, subject to its terms and conditions.

Requirements

• Bachelor’s degree or equivalent experience in business, marketing, or a related field.
• At least 8 years of experience in eCommerce, digital merchandising, UX, or related digital experience roles.
• 2–3 years of experience managing a team.
• Expert-level working knowledge of Agile development processes.
• Ability to develop and communicate ecommerce strategies, plans, and business results.
• Strong experience with web analytics software such as Adobe Analytics, Google Analytics, Google Ads, or similar platforms.
• Strong business acumen and a results-driven mindset.
• Deep experience in retail ecommerce with a consumer-facing brand.
• Strong communication and interpersonal skills.
• Ability to build relationships with cross-functional partners in a diverse organization.
• Ability to multitask and prioritize.
• Sound management and administrative abilities.

Nice To Haves

• Experience in B2B eCommerce or the office supplies/business services industry.
• Bloomreach certification or hands-on Bloomreach implementation experience.
• Background in agile/scrum delivery environments.
• Experience with ecommerce, marketplace, and monetization platforms such as Shopify, Vtex, Rithum, and Criteo.
• Experience with cross-sell and upsell recommendation tools.
• Experience leveraging AI in the development and execution of ecommerce products and experience optimization strategies.

Responsibilities

• Own on-site search relevance, ranking, synonyms, merchandising rules, and search analytics in Bloomreach; continuously test and tune search to improve find-rate and conversion.
• Manage the roadmap, creation, and optimization of category, campaign, and content pages in line with brand standards and business priorities.
• Maintain and evolve site navigation, category structure, and product taxonomy to support discoverability and scalability.
• Define and prioritize A/B and multivariate tests, and partner with analytics and product teams to implement personalization across search, content, and merchandising using Bloomreach capabilities.
• Identify customer-journey friction points and partner with UX/design and product teams to improve usability and performance.
• Hire, coach, and manage a small team of analysts or specialists; set goals, review work, and develop talent.
• Collaborate with IT/engineering, marketing, merchandising, and customer insights teams to prioritize and deliver digital experience initiatives.
• Ensure changes to search, content, and site structure follow change-control processes and align with brand, accessibility, and compliance standards.
• Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.

Benefits

• Benefits package includes a 401(k).
• Opportunities to move and grow within the organization.
• Potential eligibility to participate in an incentive program, paid according to the Incentive Plan terms and conditions.
• Competitive salaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior