Senior Manager, Digital Experience

Corning Museum of Glass•Corning, NY

7d•$140,000 - $150,000•Hybrid

About The Position

The Corning Museum of Glass (CMoG) is a unique institution that combines a museum, a renowned research library, and a leading studio and training program for glass artists. The Senior Manager, Digital Experience will lead a team to enhance the Museum’s impact with digital tools and experiences. CMoG has existing digital products and is looking to build its future digital-experience strategy. This role offers ownership of the digital visitor experience, both online and on-site, with the opportunity to innovate and demonstrate results. It is a hybrid role based in Corning, New York, within a small, agile digital team.

Requirements

Bachelor's degree or equivalent professional experience.
7+ years in digital experience, digital product, or UX strategy roles, spanning online platforms and onsite/in-person experience.
Demonstrated ownership of a visitor-, customer-, or user-facing digital strategy, from concept through measurable results.
Strong grounding in UX principles, service design, and journey mapping.
Experience managing digital platforms (CMS, ticketing, mobile apps, digital collections, CRM).
Experience building reporting or dashboards that generate real insight.
Track record of running a test-measure-iterate process.
Experience managing a small team and leading cross-functional work without direct authority.
Strong vendor and budget management experience.
Excellent written and verbal communication skills for presenting strategy to non-technical stakeholders and leadership.
Experience working within established brand guidelines and translating brand strategy into digital execution.
Working knowledge of accessibility standards (WCAG) and inclusive design practice.

Nice To Haves

Experience in museums, cultural institutions, hospitality, or another visitor-experience-driven industry.
Background in service design or design thinking facilitation.
Experience with emerging visitor technology (AR/VR, interactive wayfinding, personalization).
Experience conducting a digital experience audit or maturity assessment.

Responsibilities

Set the strategy and priorities for the digital visitor experience across online digital presence, on-site interactive technology, digital collection visibility and access, digital-engagement project budgets, and post-visit engagement.
Assess current digital products, identify areas for improvement or retirement, and build the museum's future digital-experience strategy and operating program.
Support the development of the internal digital team and build relationships with vendor partners to scale capacity.
Own in-gallery digital touchpoints, interactive kiosks, wayfinding, and AR/VR experiences.
Own the technical delivery of the museum's website, pre-visit and digital-first experience, and ticketing/member experience, in partnership with Marketing and Communications (MarCom).
Enhance digital collection visibility and access through online experiences, digital interpretation, and accessible design.
Partner with the Manager, Digital Platforms and Technical Development on operational infrastructure, including systems, data, vendors, and platforms.
Continuously simplify the visitor journey and introduce new digital touchpoints that create memorable moments, based on testing and measurement.
Align digital product decisions with the overall visitor journey and organizational priorities.
Own the technical delivery of post-visit engagement, including membership touchpoints and follow-up communications, in partnership with MarCom.
Ensure the digital experience consistently reflects the museum's brand.
Partner with curatorial, collections, marketing, communications, advancement, education, publications, and the library to ensure digital experience decisions support the full visitor journey.
Build reporting, KPIs, and feedback loops to measure initiative success and visitor preferences, implementing a test-measure-adjust discipline.
Partner with the CDIO and Manager, Digital Platforms and Technical Development to prepare and oversee the annual budget for digital initiatives, forecasts for maintenance, and budgetary projections for major projects.