Senior Manager, Digital Delivery & Automation
About The Position
HUB International’s National Employee Benefits and Retirement Team is dedicated to driving growth and excellence across Canada by supporting our regional teams. As strategic partners, this team collaborates with local offices to expand and enhance our Employee Benefits and Retirement divisions, ensuring we deliver best-in-class solutions for clients nationwide. Through innovative strategies, expert guidance, and a shared commitment to success, the National Team empowers our regions to meet evolving market demands, strengthen client relationships, and achieve sustainable growth in the benefits and retirement space. This role is responsible for overseeing the planning, execution, and successful delivery of digital and automation projects across Canadian Employee Benefits & Retirement (EB&R). The Manager will lead all automation and efficiency initiatives spanning both Employee Benefits (EB) and Group Retirement Services (GRS), with a specific focus on automating complex documents that require data inputs from multiple sources. This individual will manage the full project lifecycle — from requirements definition through delivery and post-implementation support — while ensuring alignment with stakeholder expectations, agile best practices, and organizational strategic goals.
Requirements
- Degree in IT, Digital, or Management, or equivalent professional experience.
- Experience managing complex, high-risk digital/automation projects and leading multidisciplinary teams is essential.
- Strategic and Tactical Thinking: Ability to plan at a high level while managing day-to-day project execution.
- Analytical and Organizational Skills: Strong problem-solving, prioritization, and resource-management capabilities.
- Communication and Collaboration: Excellent interpersonal skills to engage stakeholders, coach team members, and facilitate cross-functional collaboration.
- Technical Awareness: Understanding of digital solutions, automation technologies, emerging tech, and system integration processes.
- 7-10 years of relevant experience
Nice To Haves
- Professional certifications such as PRINCE2, Agile (or equivalent) are often desirable.
- Experience within Employee Benefits, Group Retirement Services, or the broader insurance/financial services industry is an asset
- Experience in agile project delivery is an asset.
Responsibilities
- Plan, define, and deliver digital and automation solutions for EB&R — including automation of client-facing documents, such as: Renewals, Mid-Year Reviews, Claims Experience Reports, and Stewardship Reports — ensuring alignment with strategic goals and user needs.
- Lead, motivate, and manage a multidisciplinary team (including a direct-report developer), as well as third-party suppliers where applicable, fostering collaboration and continuous improvement.
- Act as the primary liaison between digital/automation teams, EB and GRS business stakeholders, and other project managers, managing expectations and cross-team dependencies.
- Champion best practices, remove blockers, oversee iterative planning, and ensure teams follow agile delivery and process-improvement standards.
- Ensure projects meet quality standards, comply with relevant regulations, and are delivered on time and within budget.
- Support service modernization, manage change initiatives, and maintain ongoing support for digital and automation solutions post-implementation.
Benefits
- Competitive Compensation: Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.
- Work-Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.
- Tailored Benefits: Access a personalized benefits package, including company-matched RRSPs, designed to meet your unique needs.
- Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career.
- Exclusive Perks: Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
