Commercial Excellence PM Lead

Johnson & Johnson•West Chester, PA

8d•Hybrid

About The Position

Johnson & Johnson is separating its Orthopaedics business to form a standalone company, DePuy Synthes. This role is for the Senior Manager, Digital & Commercial Excellence Project Management (PM) Lead, Orthopaedics, who will be the founding leader of the DePuy Synthes Process & Systems (DSPS) capability. This is a cross-functional, data-driven system aimed at optimizing commercial processes to enhance enterprise performance. The role involves acting as a hands-on program manager, lean facilitator, and internal consultant. The leader will establish the DSPS operating model and manage a portfolio of high-priority commercial process improvement initiatives. Additionally, this role will support the Digital & Commercial Excellence Leadership Team (DCELT) by managing its meeting structure, cadence, and governance. The position also involves facilitating the evaluation of external innovation and market models, applying rigor to 'build vs. buy vs. partner' decisions and go-to-market evolution. This is not a traditional PMO role; it requires someone who can architect leadership operating models, facilitate problem-solving workshops, apply lean and Six Sigma methodologies, build credibility through early successes, and create scalable governance. The ideal candidate is comfortable with ambiguity, building from scratch, and influencing senior leaders without direct authority, while maintaining rigor for measurable impact.

Requirements

Bachelor's degree.
8+ years of experience in operational excellence, process improvement, program/portfolio management, or management consulting roles.
At least 3-5 years leading cross-functional improvement initiatives in a commercial or go-to-market context.
Demonstrated expertise in lean methodologies, Six Sigma (Green Belt minimum), and structured problem-solving frameworks (e.g., Value Stream Mapping, Kaizen facilitation).
Proven ability to stand up new capabilities or functions from the ground up; experience in incubation, transformation, or "build" environments strongly valued.
Experience designing and managing executive-level operating rhythms, including meeting structures, agenda governance, decision-tracking, and leadership team effectiveness frameworks.
Strong facilitation skills with experience leading cross-functional workshops, sprint-based delivery models, and executive-level sponsor reviews.
Experience building and managing a portfolio of concurrent improvement initiatives with multiple sponsors, varying timelines, and interdependencies.
Excellent stakeholder management and influencing skills in a matrixed environment, with demonstrated ability to drive outcomes through others without direct authority.
Strong data literacy and comfort with performance management frameworks, KPI design, and data-driven storytelling.
Experience working in a separation, carve-out, or large-scale organizational transformation environment.

Nice To Haves

Master's degree in Business Administration, Engineering, Operations, or related field.
Six Sigma Black Belt certification or equivalent.
Experience in MedTech, medical devices, or healthcare commercial operations.
Familiarity with commercial processes common in orthopaedics or surgical device businesses (e.g., capital equipment sales cycles, instrument set management, pricing & contracting, distributor/agent models).
Exposure to operational excellence systems at scale.
Familiarity with relevant business technology platforms (e. g., Salesforce, CPQ/CLM tools, etc.).
Experience evaluating external innovation opportunities, emerging technologies, or strategic partnerships in a commercial or go-to-market context.
Familiarity with market model analysis, including go-to-market strategy, channel optimization, and competitive benchmarking in MedTech or adjacent industries.
Background in change management methodologies and organizational development.
Prior experience serving as a chief of staff, business operations lead, or similar role supporting a senior leadership team.

Responsibilities

Design, implement, and continuously refine the Digital & Commercial Excellence Leadership Team's meeting structure, including recurring cadences, agenda frameworks, decision-rights protocols, and pre-read/follow-up disciplines.
Serve as the DCELT's operating manager, owning agenda development, strategic prioritization, action item tracking, and accountability for team commitments.
Establish and maintain a DCELT annual operating calendar integrating strategic planning, business reviews, DSPS sponsor reviews, and enterprise milestones.
Develop and enforce meeting effectiveness standards to maximize leadership time.
Create visibility tools (e.g., DCELT dashboards, strategic priority trackers) for consolidated views of commercial performance, initiative progress, and emerging risks.
Facilitate DCELT working sessions on cross-cutting strategic topics.
Serve as a trusted advisor to the Head of Global Digital Experience & Commercial PMO on DCELT dynamics.
Design and stand up the DSPS operating model, including sprint cadences, charter/dashboard standards, sponsor review rhythms, and escalation protocols.
Develop and codify the DSPS methodology toolkit, including Problem Solving Process (PSP), Value Stream Mapping, Voice of the Customer, Transactional Process Improvement (TPI), Visual & Daily Management, and Kaizen event frameworks.
Create standardized templates, storytelling tools, and reporting formats for project leads.
Build a capability-building curriculum to train project leads and core team members in lean Six Sigma fundamentals.
Own the end-to-end DSPS portfolio, maintaining portfolio-level visibility through consolidated dashboards, milestone tracking, status reporting, and risk/barrier escalation.
Facilitate sponsor kick-offs, sprint reviews, and periodic sponsor reviews.
Establish and enforce charter discipline across all workstreams.
Serve as the primary facilitator for structured workshops, including value stream mapping sessions, process prioritization exercises, 'Art of the Possible' design workshops, and test-and-learn sprints.
Apply lean techniques directly to commercial processes and champion an 'on the ground' philosophy.
Drive early, visible wins that build organizational credibility for the DSPS approach.
Define and implement transparent KPIs for each DSPS workstream, ensuring impact is quantified.
Partner with data & analytics teams to leverage centralized data assets for decision-making, process diagnostics, and performance benchmarking.
Build the reporting and storytelling infrastructure for DSPS progress representation.
Establish a structured framework for identifying, evaluating, and prioritizing external innovation opportunities.
Lead or facilitate cross-functional evaluation sprints for external solutions.
Conduct market model benchmarking and analysis.
Partner with Strategy, Business Development, R&D, and Commercial Operations to integrate external innovation insights.
Coordinate pilot programs or proof-of-concept initiatives with external partners.
Synthesize external innovation and market model findings into executive-ready recommendations.
Operate as the day-to-day DSPS point of contact for executive sponsors.
Coordinate across a complex stakeholder landscape.
Navigate the dynamics of a separation environment.
Document lessons learned, playbooks, and case studies from initial DSPS initiatives.
Develop a credible scaling roadmap for DSPS expansion.
Identify and develop future DSPS leaders.
Advise leadership on the long-term resourcing model for DSPS.

Benefits

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year (varies by state)
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year