Senior Manager, Digital and Technology - Delivery Excellence

Pfizer • Tampa, PA

3d • Hybrid

About The Position

You will lead application delivery excellence, portfolio performance, culture and leadership initiatives and communications strategy and execution for the Enabling Functions Creation center, a team providing technical solution delivery for Pfizer’s PX, Legal and GBS divisions. You will also manage the application portfolio supporting these divisions—overseeing application health, adoption, utilization, and lifecycle optimization and will evaluate ROI, ensure value realization, and implement governance frameworks to maximize technology investments.

Requirements

• Bachelor's degree in Business Administration, Information Systems, Organizational Leadership, Operations Management, or related discipline
• 6+ years of experience in technology delivery, PMO leadership, business operations, organizational effectiveness, portfolio management, or related functions.
• Experience leading operational excellence, governance, and strategic planning activities for large, complex organizations.
• Experience influencing senior leaders and driving outcomes across global, matrixed environments without direct authority.
• Experience developing executive-level communications, business reviews, organizational metrics, and performance reporting.
• Strong understanding of portfolio governance, resource planning, capacity management, and delivery performance management.
• Exceptional written, verbal, and presentation skills with experience tailoring communications for executive audiences.
• Experience leading organizational change, continuous improvement initiatives, and cultural transformation programs.
• Strong analytical, problem-solving, and strategic thinking capabilities with experience translating data into actionable business insights.
• Permanent work authorization in the United States.

Nice To Haves

• Advanced degree in Business Administration, Information Systems, Organizational Leadership, Operations Management, or related discipline
• Experience supporting a senior executive or serving in a Chief of Staff, Business Operations, PMO Leadership, Delivery Excellence, or Strategy and Operations role.
• Experience leading delivery excellence or operational governance functions within a technology organization supporting multiple business functions.
• Experience managing large-scale technology portfolios and measuring value realization from digital investments.
• Experience leading colleague engagement, organizational culture, communications, and change management initiatives.
• Familiarity with Agile delivery methodologies, portfolio management practices, and technology delivery life cycles.
• Experience leveraging data visualization and reporting tools to provide executive insights and portfolio analytics.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Responsibilities

• Define and lead the Delivery Excellence strategy for the Enabling Functions Creation Center, establishing governance, standards, and operating rhythms that drive consistent execution across a global organization.
• Implement scalable delivery frameworks, performance management practices, and continuous improvement mechanisms to improve quality, predictability, and business outcomes.
• Provide operational leadership for a 70+ colleague organization, ensuring effective resource utilization, workforce planning, capacity management, onboarding, and delivery performance.
• Partner with leadership to identify organizational risks, prioritize investments, and drive actions that improve efficiency and team effectiveness.
• Establish enterprise visibility into the Creation Center portfolio through metrics, reporting, and executive insights.
• Measure delivery performance, technology adoption, value realization, and return on investment to inform strategic decision-making and investment priorities.
• Lead the organization's communication strategy, ensuring consistent messaging, transparency, and engagement across colleagues, stakeholders, and senior leadership.
• Develop executive presentations, operational reviews, business updates, and leadership communications that articulate organizational priorities, accomplishments, and risks.
• Champion a high-performing culture through employee engagement initiatives, recognition programs, change management activities, and leadership communications.
• Foster an environment of inclusion, accountability, collaboration, innovation, and continuous learning.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• Paid vacation, holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits to include medical, prescription drug, dental and vision coverage
• Relocation assistance may be available

What This Job Offers

• Job Type: Full-time
• Career Level: Senior