Senior Manager, DevOps
About The Position
As Senior Manager, DevOps, you will lead the strategy, execution, and evolution of the DevOps function to improve engineering productivity, accelerate the path from code commit to production release, and strengthen the reliability of Pindrop’s SaaS platform. This role involves owning the DevOps roadmap, leading the DevOps team, cultivating resilient multi-cloud practices, strengthening observability and uptime, and evaluating/implementing AI-powered DevOps tools. The position offers a high-impact opportunity to shape Pindrop's cloud platform scaling and operations, with direct influence over engineering productivity, release velocity, platform reliability, and cost efficiency. You will work alongside technical experts in security, AI, and voice intelligence, contributing to a mission that protects financial institutions, enterprises, and consumers from fraud.
Requirements
- 6+ years of experience leading teams in DevOps, cloud operations, or platform engineering, with direct accountability for performance and delivery.
- A strong background operating large-scale SaaS platforms utilizing AWS/GCP, Kubernetes, CI/CD pipelines, and distributed systems.
- Practical experience with infrastructure as code (e.g., Terraform, Ansible), scripting (Python or Go), observability platforms, and incident management.
- Hands-on experience with AI-assisted engineering tools for code generation, documentation, knowledge management, and operational support.
- Proven ability to evaluate emerging AI technologies and drive adoption of practical AI solutions that improve team productivity and operational outcomes.
- Technically Credible Leader: Hands-on manager who moves fluidly between high-level strategy, cloud architecture, and day-to-day execution.
- Collaborative & Culture-Driven: Thrives on building high-performing, cross-functional cultures and energizes teams across DevOps and partner engineering functions.
- An Influential Communicator: Easily aligns priorities, influences stakeholders, and translates complex operational needs into clear business impact.
- Resilient & Adaptable: Remains calm and exercises strong judgment in the face of ambiguity, shifting priorities, or high-stakes production incidents.
Nice To Haves
- Multi-cloud environment experience supporting live migrations or cloud transformations across both AWS and GCP.
- A strong, hands-on foundational background as a DevOps, infrastructure, or software engineer prior to transitioning into leadership.
- Experience navigating fast-paced, high-growth SaaS environments or startups where speed and scale intersect.
Responsibilities
- Own the DevOps roadmap across CI/CD, infrastructure automation, release workflows, and environment management with a clear focus on engineering velocity, reliability, and operational efficiency.
- Lead the DevOps team while partnering closely with Engineering, SRE, Platform, and Product teams to remove production bottlenecks and raise automation standards across the organization.
- Cultivate resilient multi-cloud practices across AWS and GCP, driving infrastructure as code (IaC), Kubernetes-based delivery, and modern operational tooling.
- Strengthen observability, uptime discipline, and incident response while leading cloud cost and capacity optimization efforts as our platform scales.
- Cultivate team capabilities, manage project plans, and build a high-accountability engineering culture that scales fluidly with company needs.
- Evaluate and implement AI powered DevOps tools to improve deployment, monitoring, and incident response processes.
- Leverage AI and machine learning solutions for predictive analytics, anomaly detection, capacity planning, and root-cause analysis.
- Establish governance, security, and compliance standards for AI enabled infrastructure and operations.
- Monitor emerging AI technologies and identify opportunities to improve operational efficiency and reduce manual effort.
Benefits
- Competitive compensation package, including RSUs (Restricted Stock Units) for all employees
- Remote-first environment
- Unlimited Paid Time Off (PTO)
- Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
- Best-in-class Health Savings Account (HSA) employer contribution
- Low-cost vision and dental plans for you and your family
- Paid Parental Leave - Including birth, adoptive & foster parents
- One year of diaper delivery for your newest addition to the family!
- Recurring monthly phone and internet allowance
- Enhanced fertility and GLP-1 benefits
- Annual Learning & Development stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
