Senior Manager - DevOps Engineering

Royal Bank of Canada•Toronto, ON

6d•Onsite

About The Position

The Manager of DevOps Developer Tools leads the operational excellence and technical enablement of RBC's Enterprise DevOps developer tooling ecosystem. This role is responsible for the day-to-day operation, maintenance, and continuous improvement of a diverse portfolio of on-premises and SaaS-based developer tools and platforms that support RBC's software delivery lifecycle. You will lead a team of DevOps Engineers and Developers responsible for ensuring these platforms remain highly available, performant, and aligned with developer experience, engineering standards, and compliance requirements. Your team owns the tooling that empowers RBC's engineering community like Atlassian Suite and QEx tools. Additionally, you will serve as a key liaison between engineering teams, platform stakeholders, and technology leadership — driving the adoption of modern developer tooling, enabling smooth onboarding of new capabilities and advocating for the developer experience across the enterprise.

Requirements

Undergraduate degree coupled with change management experience in complex programs with high frequency of requests and multiple priorities.
Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
Strong organizational, project management and time management capabilities.
A strong understanding of technology and/or financial services industry.
Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.

Nice To Haves

Ability to facilitate between and influence key decision makers
Strategic thinker with excellent interpersonal skills to work across functions and businesses

Responsibilities

Lead, mentor, and develop a team of technology specialists responsible for operating and maintaining Atlassian, QEx, and other developer tooling platforms
Oversee the troubleshooting, maintenance, and optimization of on-premises and cloud-based developer tools and platforms
Develop and maintain standard operating procedures, runbooks, and technical documentation that enable consistent, reliable service delivery across all systems
Manage audit requests and compliance inquiries related to developer tooling infrastructure, working closely with audit and compliance teams
Ensure operational systems meet regulatory and compliance requirements, maintaining appropriate control documentation and evidence
Drive operational improvements and process optimization across the developer tooling technology stack
Monitor key performance indicators (KPIs) and service level agreements (SLAs) for developer tooling platforms
Work with technology platform vendors when required to enhance, troubleshoot, and maintain SLAs within agreed contracts
Support business units with tool onboarding, providing guidance on configuration, integration requirements, and compliance alignment
Serve as the primary operational liaison between business units and the DevOps technology team, ensuring smooth communication and issue resolution
Partner with platform architects, compliance, and IT leadership to align operational capabilities with organizational requirements
Support incident response and escalation processes
Recommend technology upgrades, vendor management, and infrastructure improvements based on operational experience

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work