Senior Manager, Deployment

Versaterm•Mesa, AZ

About The Position

Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem — dispatch, law enforcement, forensics, courts, and beyond. We've grown through strategic acquisitions and deep product investment. Our single purpose is to give public safety agencies the tools and insights to make better decisions in high-stakes moments. Our software has been running in the background for over four decades, and AI is central to our future, embedded directly into the workflows our customers rely on. This work attracts individuals who want to be pushed by great people, build lasting products, and contribute to a meaningful mission.

Requirements

Degree or diploma in Computer Science, IT, or a related technical field; or equivalent experience.
8–12 years of experience in technical delivery, deployment, or systems implementation.
3-5 years in a people management role.
Demonstrated experience managing managers or leading multi-team functions in a software delivery or professional services environment.
Familiarity with data migration and system integration practices in enterprise or SaaS contexts.
Strong technical proficiency across multiple environments, including Linux, AWS, and Azure, along with scripting and database deployment experience.
Proven ability to build and maintain high-performing teams through clear goal-setting, coaching, and performance management.
Excellent communication and stakeholder management skills across technical, project, and leadership audiences.
Experience using AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
Ability to obtain applicable security clearances.
Compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy.
Must successfully pass a comprehensive, fingerprint-based background check.

Nice To Haves

Familiarity with public safety software or mission-critical enterprise software environments is strongly preferred.
Specific customer contracts may impose additional security verification requirements.

Responsibilities

Lead, coach, and develop a team of Deployment Specialists and Managers, providing clear direction, regular feedback, and performance management.
Own delivery standards across numerous teams, including tooling, documentation practices, and quality benchmarks for various solutions across various architectures.
Oversee scheduling, staffing, and capacity planning across Deployment and Data Migration & Integration to ensure delivery commitments are met without risk to team sustainability.
Drive continuous improvement across delivery processes, identifying systemic inefficiencies and implementing changes that reduce time-to-deploy and improve client outcomes.
Serve as a point of escalation for complex deployment and integration issues, coordinating cross-functional resolution with Product, Engineering, and Implementation teams.
Contribute to hiring decisions, onboarding frameworks, and development planning for both teams, ensuring technical and professional growth pathways are clearly defined.
Represent both functions in planning cycles, providing delivery forecasts, headcount needs, and operational risk assessments to the Director, Deployments.
Ensure all team members operating in regulated environments are in compliance with security clearance requirements and applicable data handling standards.
Support pre-sales and scoping conversations where deployment or integration complexity requires senior technical input.