Senior Manager, Deployment

Versaterm • Ottawa, ON

4d

About The Position

The Senior Manager, Deployments leads Versaterm's deployment and data migration & integration functions, overseeing a team of managers and specialists responsible for delivering, installing, configuring, and maintaining the Versaterm software suite across Public Safety customer environments. This role is accountable for team performance, deployment quality, and operational efficiency—ensuring consistent execution against delivery commitments while developing the team’s technical capability, and leveraging modern automation and emerging tools to continuously optimize deployment processes, improve efficiency, and enhance overall delivery quality. Operating across both technical delivery and people leadership, this role sets the standard for deployment methodology, cross-team execution, and operational scalability. The Senior Manager works closely with the Director, Deployments to align capacity, resource strategy, and delivery performance with organizational goals.

Requirements

• Degree or diploma in Computer Science, IT, or a related technical field; or equivalent experience.
• 8–12 years of experience in technical delivery, deployment, or systems implementation, with 3-5 years in a people management role.
• Demonstrated experience managing managers or leading multi-team functions in a software delivery or professional services environment.
• Familiarity with data migration and system integration practices in enterprise or SaaS contexts.
• Strong technical proficiency across multiple environments, including Linux, AWS, and Azure, along with scripting and database deployment experience, enabling effective assessment of team capacity, support of escalations, and informed evaluation of technical decisions.
• Proven ability to build and maintain high-performing teams through clear goal-setting, coaching, and performance management.
• Excellent communication and stakeholder management skills across technical, project, and leadership audiences.
• Experience using AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Ability to obtain applicable security clearances.
• Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance.
• Obtaining and maintaining all required security clearances is a condition of employment.

Nice To Haves

• Familiarity with public safety software or mission-critical enterprise software environments is strongly preferred.

Responsibilities

• Lead, coach, and develop a team of Deployment Specialists as well as Managers, providing clear direction, regular feedback, and performance management aligned with Versaterm's people leadership standards.
• Own delivery standards across numerous teams, including tooling, documentation practices, and quality benchmarks for various solutions across various architectures.
• Oversee scheduling, staffing, and capacity planning across Deployment and Data Migration & Integration to ensure delivery commitments are met without risk to team sustainability.
• Drive continuous improvement across delivery processes, identifying systemic inefficiencies and implementing changes that reduce time-to-deploy and improve client outcomes.
• Serve as a point of escalation for complex deployment and integration issues, coordinating cross-functional resolution with Product, Engineering, and Implementation teams.
• Contribute to hiring decisions, onboarding frameworks, and development planning for both teams, ensuring technical and professional growth pathways are clearly defined.
• Represent both functions in planning cycles, providing delivery forecasts, headcount needs, and operational risk assessments to the Director, Deployments.
• Ensure all team members operating in regulated environments are in compliance with security clearance requirements and applicable data handling standards.
• Support pre-sales and scoping conversations where deployment or integration complexity requires senior technical input.

Benefits

• competitive, consistent, and aligned with the value each role contributes to our organization
• comprehensive benefits offering
• some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree