Senior Manager-Delivery Management - The AI Platform Organization
About The Position
The Senior Manager-Delivery Management supports the AI Platforms Organization by acting as a strategic partner to technical and non-technical teams to bring strategic platforms and projects to life. The role enables platform vision and product roadmaps while driving business objectives and targeted outcomes. It partners with the Director of Generative AI Enterprise Enablement and other AI leaders to provide written and verbal updates to senior management. The position drives end-to-end delivery and administration of enterprise AI SaaS platforms, including configuration, access and licensing management, integrations, maintenance, performance monitoring, incident resolution, updates, and change management. It collaborates across business, technology, security, vendor, and program stakeholders to define requirements, deliver scalable solutions, track milestones and risks, and prepare for implementation. Where applicable, it leads and mentors Technology Delivery colleagues.
Requirements
- At least 6 years of hands-on technical experience across complex systems and platforms, with a track record of delivering scalable, high-impact solutions.
- Deep understanding of software and infrastructure design principles, with a demonstrated track record of increasing responsibility.
- Leadership and management experience working with cross-functional, geographically dispersed teams on complex projects.
- Experience using Agile, Scrum, or other rapid application development concepts to deliver technology solutions meeting customer expectations for timeliness and quality.
- Knowledge and experience using Agile management tools such as Jira, Rally, or similar platforms.
- Excellent oral, written, and interpersonal abilities, including communication across third parties and technical and business teams.
- Experience clarifying objectives, dealing with ambiguity and under-defined problems, advocating for simplification, and influencing teams.
- Ability to enable business capabilities through innovation.
- Willingness to learn new technologies.
- Employment eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.
Nice To Haves
- A bachelor's degree in computer science, computer engineering, or another technical subject area, or equivalent work experience, is preferred.
- PMI and/or Scrum Master Certification is a plus.
Responsibilities
- Drive end-to-end delivery, system administration, and continuous optimization of enterprise AI SaaS platforms in alignment with business objectives and technology strategies.
- Partner with business, technology, security, and vendor stakeholders to define requirements, prioritize enhancements, and implement scalable AI-enabled solutions.
- Oversee AI SaaS platform configuration, user provisioning, access management, licensing, integrations, and ongoing maintenance in accordance with enterprise security and governance standards.
- Monitor platform performance, availability, usage, and adoption; coordinate incident resolution, system updates, and change management to maintain operational stability and continuous improvement.
- Work with program teams to track milestones, performance metrics, risks, and dependencies; report status regularly and drive timely resolution of delivery impediments.
- Participate in solution design, technical discussions, testing, and deployment planning to ensure platform capabilities meet business requirements and operational commitments.
- Coordinate stakeholder engagements, operational readiness activities, and implementation plans.
- Navigate evolving AI technologies with innovative problem-solving, adaptability, sound judgment, and a bias for action.
- Champion technology adoption and organizational change through strategic partnerships, cross-functional collaboration, and stakeholder engagement.
- Where applicable, lead and mentor Technology Delivery colleagues, fostering accountability, continuous learning, professional growth, and inclusion.
- Provide regular written and verbal updates to senior management in partnership with the director and other AI leaders.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
