Senior Manager-Delivery Management - The AI Platform Organization

American Express•Phoenix, AZ

About The Position

The Senior Manager-Delivery Management will serve as a strategic partner to technical and non-technical teams in the AI Platforms Organization, helping bring strategic platforms and projects to life. The role enables platform vision and product roadmaps while driving business objectives and targeted outcomes. The successful candidate will also partner with the Director of Generative AI Enterprise Enablement and other AI leaders to provide regular written and verbal updates to senior management. The position is responsible for end-to-end delivery, system administration, and continuous optimization of enterprise AI SaaS platforms. It partners with business, technology, security, and vendor stakeholders to define requirements, prioritize enhancements, and implement scalable AI-enabled solutions. The role also oversees platform operations and governance, monitors performance and adoption, coordinates incident resolution and change management, and supports solution design, testing, deployment planning, and operational readiness. Where applicable, the role leads and mentors Technology Delivery colleagues.

Requirements

6+ years of hands-on technical experience across complex systems and platforms, with a proven track record of delivering scalable, high-impact solutions.
Deep understanding of software and infrastructure design principles, with a demonstrated track record of increasing responsibility.
Demonstrated leadership and management experience working with cross-functional, geographically dispersed teams on complex projects.
Experience using Agile, Scrum, or other rapid application development team concepts to deliver technology solutions that meet customer expectations for timeliness and quality.
Knowledge and experience using Agile management tools such as Jira, Rally, or similar platforms.
Excellent oral, written, and interpersonal communication abilities, including the ability to communicate effectively across third parties and technical and business teams.
Ability to clarify objectives, address ambiguity and under-defined problems, advocate for simplification, and influence teams.
Ability to enable business capabilities through innovation.
Willingness to learn new technologies.
Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship for these positions.

Nice To Haves

Bachelor's degree in computer science, computer engineering, or another technical subject area, or equivalent work experience (preferred).
PMI and/or Scrum Master Certification.

Responsibilities

Drive end-to-end delivery, system administration, and continuous optimization of enterprise AI SaaS platforms, aligning work with business objectives and technology strategies.
Partner with business, technology, security, and vendor stakeholders to define requirements, prioritize enhancements, and implement scalable AI-enabled solutions.
Oversee AI SaaS platform administration, including system configuration, user provisioning, access management, licensing, integrations, and ongoing maintenance in accordance with enterprise security and governance standards.
Monitor platform performance, availability, usage, and adoption; coordinate incident resolution, system updates, and change management to support operational stability and continuous improvement.
Collaborate with program teams to track milestones, performance metrics, risks, and dependencies; provide regular status reporting and drive timely resolution of delivery impediments.
Participate in solution design, technical discussions, testing, and deployment planning to ensure platform capabilities meet business requirements and operational commitments.
Coordinate stakeholder engagements, operational readiness activities, and implementation plans with attention to detail and execution excellence.
Apply innovative problem-solving, adaptability, sound judgment, and a bias for action when navigating evolving AI technologies.
Champion technology adoption and organizational change through strategic partnerships, cross-functional collaboration, and stakeholder engagement.
Where applicable, lead and mentor Technology Delivery colleagues, fostering accountability, continuous learning, professional growth, and inclusion.
Partner with the director and other AI leaders to provide regular written and verbal updates to senior management.