Senior Manager - Delivery Management

3Cloud•Hartford, CT

13d•Hybrid

About The Position

This role is a hybrid position to start, requiring the individual to be in the office 3 days a week for the first few months, with the intention of moving to remote work thereafter. The company is looking for motivated and challenged individuals ready for growth opportunities, who thrive in teams that collaborate to solve tough problems and deliver outstanding results for clients. They value individuals who are not afraid to experiment or fail, who provide direct and candid feedback, and who are committed to the company's core values for collective growth and success.

Requirements

Bachelor's degree in business administration, marketing, communications, or a related field.
7-10 years of experience in client success, account management, or a related role within a professional services environment
Strong understanding of Azure services and the ability to oversee the design of scalable, secure, and high-performance applications
Proven ability to lead and mentor a team, fostering a culture of excellence, teamwork, and continuous improvement
Demonstrated ability to develop and nurture strong client relationships, understand client needs, and advocate for clients internally
Ability to develop account plans, identify opportunities for process improvements, and provide strategic guidance to clients
Strong collaboration skills, with the ability to work closely with cross-functional teams to ensure alignment on client needs and strategies

Nice To Haves

An advanced degree (e.g., MBA) is preferred but not required

Responsibilities

Guide a team of architects and project managers, providing support and professional development opportunities
Develop and nurture strong relationships with clients, serving as the primary point of contact for key accounts
Oversee the design of scalable, secure, and high-performance applications using Azure services
Develop account plans for key clients, outlining objectives, strategies, and action plans to achieve client success and maximize retention
Advocate for clients internally, ensuring their needs and concerns are addressed effectively by cross-functional teams such as sales, operations, and support
Monitor client satisfaction levels through regular feedback surveys, reviews, and meetings.
Provide strategic guidance and consulting to clients, leveraging industry expertise and best practices to help them achieve their business objectives
Identify opportunities for process improvements, innovation, and optimization
Collaborate closely with cross-functional teams such as sales, marketing, operations, and product development to ensure alignment on client needs, priorities, and strategies

Benefits

Flexible work location with a virtual first approach to work!
401(K) with match up to 50% of your 6% contributions of eligible pay
Generous PTO providing a minimum of 15 days in addition to 9 paid company holidays and 2 floating personal days
Two medical plan options to allow you the choice to elect what works best for you!
Option for vision and dental coverage
100% employer paid coverage for life and disability insurance
Paid leave for birth parents and non-birth parents
Option for Healthcare FSA, HSA, and Dependent Care FSA
$67.00 monthly tech and home office allowance
Utilization and/or discretionary bonus eligibility based on role
Employee Assistance Program to help with everyday challenges