Senior Manager, Data Center Support Services
About The Position
Manages teams conducting end-to-end hardware installation and troubleshooting. Oversees teams implementing network communications and solutions. Oversees data center environments, customer environments, and/or operations for a region, addresses identified and escalated complex trends, and ensures problem resolutions are documented. Determines scope of skills and requirement of trainings to advance less experienced technicians in their understandings and refine technicians' skill set. Leads collaboration between service and development teams and external vendors to resolve highly complex technical problems, providing subject matter expertise around downstream implications.
Requirements
- Management of teams conducting end-to-end hardware installation and troubleshooting.
- Oversight of teams implementing network communications and solutions.
- Oversight of data center environments, customer environments, and/or operations for a region.
- Addressing identified and escalated complex trends.
- Ensuring problem resolutions are documented.
- Determining scope of skills and requirement of trainings to advance less experienced technicians.
- Refining technicians' skill set.
- Leading collaboration between service and development teams and external vendors to resolve highly complex technical problems.
- Providing subject matter expertise around downstream implications.
Responsibilities
- Conduct end-to-end hardware installation and troubleshooting.
- Implement network communications and solutions.
- Oversee data center environments, customer environments, and/or operations for a region.
- Address identified and escalated complex trends.
- Ensure problem resolutions are documented.
- Determine scope of skills and requirement of trainings to advance less experienced technicians.
- Refine technicians' skill set.
- Lead collaboration between service and development teams and external vendors to resolve highly complex technical problems.
- Provide subject matter expertise around downstream implications.
Benefits
- Flexible medical
- Life insurance
- Retirement options
- Volunteer programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
