Senior Manager, Data Center Operations

Crusoe•Sunnyvale, CA

5d•$179,000 - $218,000

About The Position

As the Senior Manager of Data Center Operations, you will be the operational anchor for our initial deployment in Sparks, Nevada, with immediate responsibility for all white-space hardware within the current and future Crusoe Sparks sites. This is a role for a technical "builder." You will oversee the evolution of our West Coast Regional operations, including our high-density AI Lab in San Jose, California. You must possess a deep understanding of the specialized electrical and mechanical infrastructure that makes Crusoe Sparks unique. Beyond managing hardware, you will be responsible for defining, building, and reporting on the KPIs that will govern regional performance and operational transparency for senior leadership.

Requirements

8+ years in data center operations, managing distributed white space or lab environments across multiple locations.
A strong technical understanding of data center electrical and mechanical systems. You can speak the language of facilities engineers and understand the unique constraints of high-density AI power and cooling.
Demonstrated experience defining and building operational metrics. You have a track record of using data to tell a story and drive process improvements.
Hands-on experience with enterprise-grade server architecture; specific experience with GPU-heavy clusters (NVIDIA/AMD) is highly preferred.
Experience operating in colocation or leased-space environments. You know how to manage diverse landlord relationships to protect Crusoe’s operational interests.
You are equally comfortable presenting high-level KPI dashboards to the VP of Operations as you are on the floor with a crash cart and a multimeter.
Willingness to travel between Crusoe Cloud data center locations as needed, and the flexibility to support critical hardware failures or deployment pushes.

Responsibilities

Design and implement a robust framework of Key Performance Indicators (KPIs) from scratch. You will define and track metrics for uptime, MTTR (Mean Time to Repair), deployment velocity, and power utilization, providing data-driven updates to executive leadership.
Act as the technical lead for the "white space" while maintaining a deep understanding of the specialized electrical and mechanical systems (UPS, PDUs, specialized cooling) that support our unique Sparks deployments.
Lead the operational rollout for Crusoe Sparks (NV) and the San Jose Lab (CA). Develop the roadmap for scaling operations as the West Coast Region expands.
Oversee the day-to-day maintenance of AI-optimized hardware. Drive rapid diagnostics, component replacement (GPU trays, DIMMs, etc.), and streamlined RMA processes across the region.
Bridge the gap between the San Jose Lab and our Crusoe Cloujd production sites. Document deployment standards that allow seamless hardware transitions from experimental lab phases to large-scale production.
Act as the primary liaison for colocation landlords and utility partners. Hold them accountable to SLAs, ensuring the facility infrastructure meets the demanding requirements of our high-density AI clusters.
Build, mentor, and scale a high-performing regional team of technicians. Foster a culture of technical precision, safety, and operational discipline.