Senior Manager, Data Center Operations

Akamai•Cambridge, MA

9d•$132,100 - $237,900•Hybrid

About The Position

This role is within the Network Infrastructure Team, which is responsible for the rapid deployment and reliable maintenance of critical hardware and network systems that support all of Akamai's products, ensuring consistent availability and performance for customers. The position will focus on building a new, US-based organization within Infrastructure to drive operational excellence in hyperscale pods located in wholesale colocation facilities. Responsibilities include the rapid physical deployment of new equipment and maintaining all equipment within stated SLAs.

Requirements

10 years relevant experience and a Bachelor's degree in Engineering, Management Information Systems, another related field or its equivalent experience
Extensive experience working with data center vendors and the data center environment
A track record of solid employee development and engagement
Possess a drive for process improvement
Experience guiding teams through process changes and realignments

Responsibilities

Managing a team of employees that supervises the activities of our Field Technician contractors in hyperscale pods across the United States
Building relationships with third-party system integrators (SIs) used for deployment and maintenance activities as well as overseeing the work
Building relationships with large-scale data center providers for new deployments and on-going operations
Conducting inventory control on local spare parts, including RMA coordination for defective parts
Coordinating with Compliance team on access list management for assigned data centers
Maintaining 24x7 staffing and escalation path to address network incidents and SLA adherence
Evaluating and adapt our training curriculum to the specific needs of hyperscale pods
Coordinating the staffing of Field Technicians at our hyperscale pods