Senior Manager, DashPass Strategy & Operations, Benefits and Merchant GTM

DoorDash•Los Angeles, NY

6d•Remote

About The Position

We're looking for a Senior Manager, DashPass Strategy & Operations to build and own the merchant co-funding strategy behind DashPass. DashPass benefits are what make membership the most valuable proposition in local commerce — this role is about making them sustainable and scalable by unlocking merchant investment in them. You'll sit at the intersection of our consumer subscription business and our merchant and monetization teams. You'll define what merchants get from DashPass, quantify it credibly, and turn that into co-funded offers that scale across the full spectrum of merchant cohorts — from our largest Enterprise brands down to hundreds of thousands of SMBs, each with fundamentally different economics, decision-making, and tooling needs. You'll also be the voice ensuring the benefits we put in front of members are evaluated on merchant outcomes, not just consumer ones. Success in this role depends on building conviction with data and driving outcomes across product, engineering, data science, marketing, finance, and commercial teams without direct authority.

Requirements

8+ years of experience in strategy & operations, commercial strategy, management consulting, investment banking, business development, product operations, or a closely related field, with a track record of owning ambiguous, high-stakes problems end-to-end
You’ve built the business case for a two-sided value exchange — where a decision has to work for two different sets of stakeholders with competing economics — and can hold a credible point of view on both sides
You’re comfortable in or adjacent to commercial conversations (MSAs, up-front agreements, pricing, partnerships) and can hold your ground against counterparts with competing incentives
You have strong quantitative and structured problem-solving skills, can self-serve data (intermediate+ SQL/Excel), and can defend your conclusions to skeptical executives
You have a bias to action. You move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front
You possess a “breakthrough walls” mentality. You are constantly pushing the envelope of what is possible and can figure out a way to make almost anything happen
You have clarity of thought — you can articulate a clear vision to cross-functional partners and are unafraid of ambiguity
You communicate complex ideas clearly across technical, commercial, and executive audiences
A bachelor’s degree

Nice To Haves

Subscription, marketplace, advertising, retail-media, or merchant/SMB experience is preferred

Responsibilities

Own the DashPass co-funding strategy end to end — define which benefits merchants should fund, at what level, and why; build the business case that makes it compelling for merchants and accretive for DashPass
Build and defend the merchant value proposition for DashPass — quantify incremental volume, new customer acquisition, and order frequency attributable to DashPass, and turn that into a repeatable, credible pitch our commercial teams can carry
Influence the promotions and monetization product roadmap — represent DashPass co-funding requirements for offer types, targeting, eligibility, and measurement, and bring a stack-ranked, evidence-backed set of asks
Be the DashPass DRI in merchant commercial conversations — size the impact of DashPass components in long-term agreements and partnerships, set the guardrails, and protect long-term member and merchant economics
Hold the member benefit roadmap accountable to merchant outcomes — establish the framework, metrics, and review cadence that ensure new benefits drive positive results for merchants alongside members, and bring a defensible point of view when the two are in tension
Model complex tradeoffs and bring a strong POV to senior leadership — frame ambiguous, cross-functional decisions with data and carry them to executives
Experiment and scale — turn strategy into operational experiments with measurable outcomes, then build the processes and tools to scale what works