Senior Manager, Customer Success Enablement

Clio

21h • $154,800 - $232,200 • Hybrid

About The Position

Clio is seeking a Senior Manager, Customer Success Enablement to lead their Customer Success Enablement function and join the Revenue Enablement team in the United States and Canada. The Revenue Enablement team supports sales and customer success organizations by providing knowledge, skills, tools, and processes to drive revenue growth and enhance client experiences. They design and deliver onboarding and ongoing programs, operate a center of excellence, and collaborate with various departments to ensure successful go-to-market execution. The team values curiosity, data, and a commitment to helping individuals perform at their best.

Requirements

• 5+ years of customer success, CS enablement, or related enablement experience, including experience leading or managing a team.
• Experience working with enterprise or high-growth SaaS organizations.
• Deep understanding of customer success motions such as onboarding, adoption, expansion, and retention.
• A track record of tying enablement programs to measurable retention and expansion outcomes.
• Strong people leadership skills, with the ability to coach and grow enablers.
• Excellent analytical, organizational, and communication skills.
• Ability to manage projects from conception to completion and to lead through ambiguity and change.
• Excellent strategic, conceptual, and decision-making skills.
• Proficiency with generative AI tools (Claude, ChatGPT, or similar) for content development and coaching.

Nice To Haves

• Experience in legal tech or a comparable regulated industry.
• Experience enabling expansion, cross-sell, or multi-product attach motions.
• Familiarity with Gong, LetterAI, and Salesforce.
• Relevant customer success or enablement certifications.

Responsibilities

• Build and develop a high-performing team of Field Enablement partners who operate as trusted advisors to our Customer Success, Support, and Launch teams.
• Own measurable CS outcomes across the customer success organization, including expansion ARR, multi-product attach, retention, and time to ramp for new CSMs across Success and Support.
• Build and run a manager coaching enablement program so CS managers reinforce trained behaviors and enablement lands in customer conversations.
• Establish a consistent Gong review rhythm on CS calls to surface coaching themes, objection patterns, and content gaps.
• Set and report on OKR-tied performance work that connects enablement investment to retention, expansion, and productivity.
• Direct the development of AI-assisted content and role-play certification grounded in real expansion and retention conversations.
• Ensure lifecycle and product enablement is tailored by segment and motion rather than delivered one size fits all.
• Partner with CS leadership, Product Marketing, Product, Revenue Operations, and the Enablement Operations function to align priorities and protect launch-critical work.
• Translate launch playbooks into CS-specific talk tracks for onboarding, adoption, upsell, cross-sell, and multi-product attach.
• Establish and regularly measure KPIs to assess the value of CS enablement programs, and recommend innovative solutions as the business evolves.

Benefits

• Competitive, equitable salary
• Top-tier health benefits
• Dental insurance
• Vision insurance
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources
• 401k matching
• Child Education Savings
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed