Manager - Customer Success Enablement

Penske•Cumru Township, PA

4h•Hybrid

About The Position

The Customer Success team is integral to the overall success of the Penske Digital Experience. They are the driving force behind ensuring the successful use, adoption, and retention of our products and services. Working cross functionally, and with our customers, this team ensures we're building products that our customers love. The Manager of Customer Success is a member of the leadership team that will help to support this effort by coaching and driving CSMs to deliver and demonstrate value for customers. The Manager of Customer Success will play a key role in ensuring that CSMs help customers to achieve their desired outcomes with our products and services. This individual will be responsible for the hiring, training, and managing of the CSM members of the Success team. They will also be responsible for coaching CSMs to meet (or exceed) key individual and team performance goals, metrics, and objectives. This position is based out of our corporate headquarters in Reading, PA 4 days per week and 1 day per week of work from home. About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske [https://www.gopenske.com/] to learn more.

Requirements

Coaching and driving CSMs to deliver and demonstrate value for customers
Ensuring CSMs help customers achieve their desired outcomes with products and services
Hiring, training, and managing CSM members of the Success team
Coaching CSMs to meet or exceed key individual and team performance goals, metrics, and objectives