Senior Manager, Customer Success – Ad Solutions (U.S.)

beehiiv

1d•Hybrid

About The Position

beehiiv is the all-in-one newsletter and creator platform powering the next generation of media companies and independent voices. We help creators and businesses launch, grow, and monetize newsletters — now serving tens of thousands of publishers and reaching hundreds of millions of readers monthly. As we approach $30M in ARR and continue to grow more than 100% YoY, our expanded product suite (featuring our ad network, website builder, and paid tiers) positions us for the next stage of hypergrowth. beehiiv's Ad Network connects thousands of newsletter publishers with advertisers across every major vertical. The CSM team manages our advertiser relationships and is tasked with growing and scaling those relationships as the beehiiv platform grows. This role sits at the intersection of revenue ownership, team leadership, and client strategy. You'll manage a team of Ad Network CSMs while also deeply understanding our product set, our opportunities and constraints, and designing our path forward alongside the rest of our leadership team.

Requirements

6+ years in digital advertising, ad sales, or a closely adjacent field.
2+ years managing a team, with a clear track record of raising the bar for your team — not just supporting them
Startup background strongly preferred — you're used to doing more with less, and that doesn't frustrate you, it motivates you
Technical curiosity and self-sufficiency — you figure things out, you build what you need, and you don't wait for someone else to hand you the answer
Comfortable being uncomfortable — you won't always have a playbook, and ambiguity doesn't slow you down
Bias toward action — you see a gap, you close it. You don't surface problems without owning a solution
Exceptional written and verbal communication — fast, clear, and calibrated to the audience, whether it's a brand partner or a direct report
Process-builder and process-follower — you create systems, and then you actually use them, consistently
Growth mindset — you study what's working, you ask hard questions, and you actively make things better

Responsibilities

Manage, coach, and develop a team of Ad Network CSMs
Hold a high bar for SLA compliance, HubSpot hygiene, client communication standards, and revenue accountability
Run tight 1:1s and team rhythms that drive output, not just check-ins
Build a culture where people bring solutions, not problems — and model that behavior yourself
Own onboarding and ramp for new CSM hires
Carry a personal revenue number alongside your team's collective quota
Potentially own a handful of top-priority advertiser accounts end-to-end
Develop and execute account strategies tied to performance data, new product launches, and work to identify advertisers best positioned to scale spend
Coach your team to drive retention, renewals, and upsells across the book
Build playbooks and training for the CSM team where you see gaps
Translate new product capabilities into concrete sales strategies your team can execute immediately
Think about leverage: as the team and account load grow, we want to increase our leverage per person and not grow only through headcount.
Use technology & data: AI tools, automation, dashboards, etc., to multiply the team's output without multiplying the team's size
Identify gaps in client experience and own solutions from idea to implementation — no waiting for another team to fix it
Maintain consistent reporting, pipeline visibility, and CRM discipline across the team
Deeply understand how beehiiv's ad products work well enough to speak credibly to advertisers about measurement, attribution, and performance
Identify where product gaps or platform limitations are creating friction for the CSM team, and advocate clearly for what needs to change
Be technical enough to build your own solutions when they exist — whether that's a recurring workflow, a tracking tool, or a client-facing resource — without waiting for eng or ops to do it for you
Set and uphold fast response time SLAs across the team as non-negotiable
Act as a point of escalation for complex advertiser issues, owning resolution from start to finish
Ensure every advertiser interaction reflects a high standard — informed, fast, and accountable