Senior Manager, Customer Strategy
About The Position
Kenvue is currently recruiting for a: Senior Manager, Customer Strategy What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.
Requirements
- A minimum of a Bachelor’s degree required
- 8+ years of experience in customer strategy, sales strategy, category/insights, or related roles
- Proven ability to lead customer-facing strategy and execution across major retailers
- Strong analytical capabilities with experience using syndicated and shopper data
- Demonstrated experience leading and developing teams
- Strong communication and influencing skills across senior stakeholders
Nice To Haves
- Experience in CPG, Health, Beauty, or Incubator/Emerging brand environments
- Expertise in omnichannel and eCommerce strategy (Amazon, omnichannel retail)
- Experience working in high-growth or ambiguous environments
- Strong financial acumen (forecasting, trade optimization, P&L understanding)
- Experience translating insights into customer-facing storytelling and sell-in strategies
Responsibilities
- Lead end-to-end development of customer strategies and joint business plans (JBP) across key retailers and channels
- Identify and activate growth levers (distribution, pricing, promotion, assortment, and shelving) to close gaps vs. plan
- Translate brand/category strategies into customer-specific activation plans that drive incremental growth
- Own customer-facing narratives including line reviews, top-to-tops, and business updates
- Drive scaled growth for emerging/early-stage brands by building repeatable customer playbooks
- Identify whitespace opportunities, test-and-learn pilots, and new route-to-market strategies
- Balance speed vs. rigor in decision making to support agile incubation models
- Leverage syndicated data (IRI/Nielsen), panel data, and eCommerce analytics to inform strategy
- Translate complex data into clear, persuasive recommendations to influence senior leaders and customers
- Monitor performance, diagnose gaps, and adjust plans to optimize results
- Serve as the central integrator across Brand, Finance, Demand Planning, Supply, and Category teams
- Ensure alignment between IBP, customer plans, and execution
- Influence without authority to drive outcomes across matrixed teams
- Manage and coach direct reports (A4 level), driving capability building and performance
- Foster a culture of ownership, agility, and continuous improvement
- Develop talent pipelines and succession plans within Customer Strategy
- Manage forecasting inputs, trade investment recommendations, and budget alignment
- Evaluate ROI of customer investments and optimize resource allocation
- Ensure execution against timelines, deliverables, and financial targets
Benefits
- Paid Company Holidays
- Paid Vacation
- Volunteer Time & More!
- Learning & Development Opportunities
- Kenvuer Impact Networks
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What This Job Offers
Job Type
Full-time
Career Level
Senior
