Senior Manager - Customer Strategy & Business Integration

CVS Health•Island, KY

5d•$82,940 - $182,549•Remote

About The Position

The Senior Manager, Customer Strategy & Business Integration sits at the center of Pharmacy & Consumer Marketing - connecting insights, strategy, and execution to unlock customer-led growth. This role is responsible for evaluating, shaping, and advancing high-impact opportunities such as insourcing decisions, new partnership models, and strategic investments that strengthen the customer experience and drive business performance. As part of the Customer Strategy & Growth team, this person partners closely with marketing, finance, and cross-functional business teams to translate strategy into clear business cases and executable plans. Success in this role requires strong strategic and financial acumen, comfort with ambiguity, and the ability to influence a highly matrixed organization.

Requirements

7+ years’ experience in strategy, finance, or related business roles
7+ years’ experience developing and presenting business cases and financial analyses to senior or cross-functional stakeholders
Strong strategy and financial acumen, including experience developing and evaluating business cases
Proven business judgment with the ability to connect customer strategy to business growth
Data-driven, structured problem solver with strong analytical skills
Comfort with ambiguity, passion for learning, and an entrepreneurial mindset
Demonstrated ability to collaborate cross-functionally, manage conflict, and operate effectively in a matrixed environment
Strong project and program management experience
Excellent written and verbal communication skills
Bachelor’s Degree or equivalent work experience

Nice To Haves

Experience in retail, corporate strategy, finance, or management consulting
Exposure to marketing strategy, customer strategy, or growth transformation initiatives

Responsibilities

Synthesize inputs from marketing, finance, and business partners to enable aligned, customer-driven decision-making
Identify and evaluate opportunities including insourcing capabilities, new partnerships, and customer experience innovations. Partner with business teams to assess customer impact, strategic fit, financial value, and execution feasibility
Act as a liaison to Finance partners to develop, refine, and socialize financial analyses and business cases. Translate complex strategies into clear financial and strategic narratives to support prioritization and investment decisions
Apply structured, data-driven approaches to ambiguous customer and growth challenges
Build strong relationships across a matrixed organization; influence without authority and navigate tradeoffs effectively. Lead high-impact initiatives with a high degree of autonomy, managing timelines, stakeholders, and outcomes