Senior Manager, Customer Project Management – Radiology Informatics (PACS)

Philips

3d•Remote

About The Position

This is a program management role with people leadership responsibilities, focused on overseeing the successful delivery of Radiology Informatics projects. Your role: Manage a “business cohort” with end-to-end accountability for multiple concurrent Radiology Informatics (PACS) implementation projects for new and existing customers, driving consistent delivery at quality, on time, and within budget. Provide oversight throughout the project lifecycle by validating the scope, quality, and effort hours of project plans at initiation; conducting regular reviews of the critical path, risks, and issues; ensuring go-live readiness; and overseeing successful go-live execution and project closure. Serve as the primary escalation point, engaging directly with customer executive sponsors and internal senior leaders to communicate status, risks, go/no-go recommendations, and success criteria. Evolve frameworks for standard work, assessment mechanisms, and playbooks, proactively identifying, staffing, and executing continuous process improvement initiatives to enhance ways of working. Establish best practices for first-of-a-kind project types and partner cross-functionally with Release Management, Services Engineering, Implementation, Presales, and Sales to realize project-specific outcomes and drive optimization across projects. Exercise people leadership responsibility for project managers within the cohort, providing coaching, mentoring, and development opportunities. Build a high-performing team.

Requirements

5+ years of experience in healthcare IT with hands-on involvement in enterprise software implementations and upgrades
Prior Radiology informatics - PACS experience
Prior people leadership experience, including directly managing, coaching, and developing team members (e.g., project managers or similar roles)
Skills include program and project management, risk management, stakeholder engagement, and executive-level communication
Experience working across matrixed teams is required
Skilled at managing complex customer interactions, including with executive stakeholders
Comfortable operating in fast-paced, ambiguous environments
Passionate about continuous process improvement and a go-getter who proactively seeks ways to improve the status quo and grow your team
Highly reliable problem-solver with excellent interpersonal and communication skills, who does not shy away from a challenge
Bachelor’s degree in a relevant field (or 8+ years of equivalent experience in healthcare IT)
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Nice To Haves

Affinity and prior experience with KPIs is a bonus
PMP, CSM, PgMP, or similar certification is preferred

Responsibilities

Manage a “business cohort” with end-to-end accountability for multiple concurrent Radiology Informatics (PACS) implementation projects for new and existing customers, driving consistent delivery at quality, on time, and within budget.
Provide oversight throughout the project lifecycle by validating the scope, quality, and effort hours of project plans at initiation; conducting regular reviews of the critical path, risks, and issues; ensuring go-live readiness; and overseeing successful go-live execution and project closure.
Serve as the primary escalation point, engaging directly with customer executive sponsors and internal senior leaders to communicate status, risks, go/no-go recommendations, and success criteria.
Evolve frameworks for standard work, assessment mechanisms, and playbooks, proactively identifying, staffing, and executing continuous process improvement initiatives to enhance ways of working.
Establish best practices for first-of-a-kind project types and partner cross-functionally with Release Management, Services Engineering, Implementation, Presales, and Sales to realize project-specific outcomes and drive optimization across projects.
Exercise people leadership responsibility for project managers within the cohort, providing coaching, mentoring, and development opportunities.
Build a high-performing team.