Senior Manager, Customer Base

NinjaOne•Austin, TX

2d•Hybrid

About The Position

As a Senior Manager, Customer Base at NinjaOne, you will lead a team of sales managers responsible for driving revenue growth across our existing customer base. This is a critical second-line leadership role focused on building leadership capability, scaling high-performing teams, and driving strategic execution across customer expansion, retention, and growth. You will be responsible for developing managers, creating operating rigor, and ensuring consistent execution across the organization. In addition to leading through your managers, you will partner cross-functionally to refine sales strategy, improve forecasting accuracy, and strengthen the overall customer base motion. This role requires a leader who can balance strategic thinking with operational excellence and who can build a scalable, high-performance culture through others. Location - Hybrid remote in Austin, TX. In the office, 4 days per week.

Requirements

5+ years of sales leadership experience in B2B SaaS, including experience managing managers and leading multi-layered customer-facing sales organizations.
Proven track record of building and developing high-performing leaders and teams that consistently exceed revenue targets.
Strong experience leading through managers, with the ability to coach leaders, drive accountability, and scale performance across multiple teams.
Demonstrated ability to operate strategically, using data, forecasting, and business insight to guide decisions and improve execution.
Deep understanding of consultative and value-based sales methodologies, with the ability to reinforce rigor and consistency through frontline leadership.
Strong executive presence, communication skills, and cross-functional influence.
Experience with Salesforce and modern sales enablement tools.
Background in IT Operations, SaaS, or cloud technology preferred.
You embody NinjaOne’s core values — Curiosity, Integrity, Kindness, Humility, and Innovation — and are committed to building leaders and teams that reflect those values.

Responsibilities

Lead, coach, and develop a team of sales managers responsible for Account Executives driving growth within NinjaOne’s existing customer base.
Build leadership capability within your management team through structured coaching, performance management, and ongoing development.
Create clear expectations, operating cadences, and accountability across managers to ensure consistent execution and results.
Drive organizational health by strengthening manager effectiveness, succession planning, talent assessment, and team development.
Foster a high-performance, customer-first culture that scales through strong frontline leadership.
Own the strategy and execution for cross-sell, up-sell, expansion, and retention motions across the customer base organization.
Partner with managers to inspect business performance, identify risks and opportunities, and adjust strategy to drive predictable growth.
Ensure consistent adoption of sales methodologies, qualification standards, and deal inspection practices across teams.
Help shape the structure, segmentation, and coverage model of the customer base business to support scale and efficiency.
Drive alignment between day-to-day execution and broader revenue goals.
Establish strong forecasting discipline and operational rigor across the management team, ensuring accuracy, accountability, and visibility.
Partner with managers to maintain healthy pipeline coverage, inspect conversion trends, and improve performance across key sales metrics.
Standardize processes and best practices across teams to improve consistency, scalability, and execution quality.
Use data to identify trends, performance gaps, and opportunities for improvement across the broader organization.
Partner with Revenue Operations and senior sales leadership to improve reporting, business reviews, and planning processes.
Partner closely with Sales, Marketing, Product, Support, Customer Success, and Enablement to align on initiatives that drive growth and retention within the installed base.
Act as a senior escalation point for high-impact customer situations and complex internal decision-making.
Bring strategic customer and market insights back into the business to influence go-to-market priorities and customer experience improvements.
Represent the Customer Base organization in leadership discussions and help drive alignment across functions.