Senior Manager, CRM Commercial Applications

Brother International Corporation•Bridgewater Township, NJ

69d•Hybrid

About The Position

The Senior Manager, CRM Commercial Application guides and leads the technical direction for the development, design, and systems integration of multiple CRM systems that support various commercial business processes across Marketing, Sales, and Service. This position prepares solution designs and guides other technical resources in developing the designs. This position also leads in technical research and development design to enable continuous innovation within the cloud application space, and ensures that system hardware, software, operating systems, and related policies and procedures adhere to organizational specifications, values, and goals.

Requirements

Bachelor's Degree (or equivalent experience) Information Technology, Business, or related field
Minimum 10 years Business Process redesign and integration with various Enterprise solutions
Project and Program Management experience
Salesforce functional and configuration experience, translating and streamlining business processes within Salesforce to transform overall end-to-end operations
Experience working in a business-facing role supporting CRM systems where coordination with IT resources is required
Salesforce Administrator
Salesforce Advanced Administrator
Salesforce Architecture (Application and/or System)
Salesforce Development (APEX, SOQL, Flows, etc)
Knowledge of Atlassian Suite (Jira / Confluence)
Knowledge of application development technologies, methodologies, and standards
DevOps process and tools (CI/CD, Copado, Elements.Cloud)
Ability to lead and train large groups of users on business process and system utilization
Excellent data analysis, analytic and problem-solving skills
Ability to drive continuous improvement
Ability to identify current or future problems or opportunities; ability to analyze, synthesize, and compare information to understand issues, identify cause/effect relationships and explore alternative
Ability to adjust style/technique to assist group process and understanding
Ability to demonstrate effective verbal/written/listening skills
Ability to work with diverse groups, resolve conflicts, and lead teams to achieve desired results
Ability to seek out, build, foster, and maintain productive relationships and networks to meet goals and achieve results
Ability to use knowledge of internal/external factors impacting the industry to make decisions and take intelligent risks
Ability to remain focused in the face of ambiguity/change and lead change positively

Nice To Haves

French-Canadian
Portuguese

Responsibilities

Lead the development design of business systems solutions from conceptualization through stabilization using various computer platforms
Analyze and translate business requirements into technical specifications, present options, evaluate and recommend solutions
Drive out unperceived business needs, leverage existing solutions (across Brother companies, publicly available, vendor packages, etc.) where appropriate
Proactively identify and communicate process and system improvement ideas to IT or business
Support development and oversee the implementation of approved project plans and activities
Collaborate with other application managers to support various marketing platforms (Pardot, Salesforce Marketing Cloud, Data Cloud, etc.)
Recommend new systems or services, system upgrades, or other infrastructure improvements
Research industry trends and proactively communicate issues of relevance to decision-makers
Collaborate with team members and internal customers across the organization to ensure business requirements and IT resources are aligned and understand the solutions being developed
Design and implement scalable end user security model for the CRM Application.
Ensure secure access to the systems including the activation and deactivation of users.
Oversee the continued support and development of the Salesforce Sales application as needed and prioritized by the Brother sales teams
Oversee the current needs for Salesforce related Service solutions in support of those business areas needing this application
Manage team through implementation of all configurations and light customizations for the SFDC system and related integrations
Maintain vendor relationships to keep informed of IT industry trends
Determine hardware and / or software needs
Coordinate maintenance activities
Develop logical, thoughtful, intuitively sequential training documents
Provide leadership, technical guidance to staff.
Deliver constructive feedback to individual team members and their respective manager regarding performance on projects and support work
Apply new technical skills as driven by business need and/or technology advancements