Senior Manager, Corporate IT

Drips•Cleveland, OH

12d•Remote

About The Position

Drips is seeking a Sr. Manager, Corporate IT to lead and grow its Corporate IT function. This is a hands-on leadership role responsible for managing a team of IT professionals, overseeing corporate IT operations and internal technology services including identity, endpoints, corporate SaaS, ITSM, device lifecycle, vendors, documentation, and operational automation. The role acts as a liaison between IT, InfoSec, and the rest of the company, reporting to the CIO/CISO. The objective is to ensure that security posture, compliance obligations, and IT governance scale with the business. The ideal candidate is comfortable with both strategic discussions and technical details, and will focus on maturing IT governance, managing vendor relationships, and driving automation to reduce repetitive support tasks. Success means IT is a well-managed function that scales with the business, is trusted by leaders, and measurably reduces manual support work through automation.

Requirements

8+ years of progressive IT experience.
3+ years directly managing and developing an IT team (hiring, coaching, delegating, owning performance).
Hands-on depth across Microsoft 365, Entra ID and identity/access management.
Hands-on depth with endpoint (MDM) and EDR tooling for mixed Windows and iOS devices.
Hands-on depth with an ITSM/ticketing platform, ideally owned or heavily operated at scale.
Direct experience building or maturing IT governance, security, and compliance programs inside a regulated or high-growth SaaS environment.
Familiarity with frameworks such as ISO 27001, HITRUST, SOC 2, and HIPAA-adjacent requirements.
Demonstrated experience driving ticket deflection and AI-assisted IT automation (self-service, AI agents, workflow automation) with measurable results.
Strong cross-functional partnership skills.
Experience working with and supporting GenAI tools like Claude, ChatGPT, Cursor, etc. within the corporate technology environment.
Experience managing vendors, software licensing, and an IT budget.
Strong written and verbal communication skills.
Sound judgment operating in an environment where priorities and risk shift quickly.

Nice To Haves

Experience in an established, mature corporate technology environment.
Recent experience in a PE-backed, SaaS, mid-market, high-growth company.
Experience in healthcare, insurance, financial services, or another highly regulated industry.
Experience supporting enterprise client security questionnaires, audits, or vendor risk reviews.

Responsibilities

Lead, manage, and grow a team of IT professionals: hire, coach, set priorities, and own performance and development.
Champion a culture of exceptional customer service across the IT team.
Administer core IT stack, including Microsoft 365, Entra ID and related identity/IAM tooling, endpoint management (MDM) and EDR, and ITSM/ticketing platform.
Build and mature IT governance: access controls, change management, provisioning/de-provisioning, and documentation.
Manage identity lifecycle, account provisioning/deprovisioning, and role-based access governance.
Lead device lifecycle strategy (procurement, imaging, deployment, recovery, retirement) and endpoint security posture.
Build IT capacity planning, documentation, and continuity practices.
Support InfoSec on security and compliance programs (ISO 27001, HITRUST, etc.) and client security questionnaires/audits.
Partner with department and business leaders to translate goals into IT priorities.
Manage vendor relationships, software licensing, renewals, and Corporate IT budget/spend.
Represent IT in cross-functional planning for new tools, integrations, and company initiatives.
Own and drive ticket deflection and AI automation: expand self-service, AI-assisted support, and workflow automation.
Report on IT operations (ticket volume, SLAs, automation adoption, project delivery) to leadership.
Own a regular Corporate IT operating cadence, including reviews and coordination meetings.