Senior Manager, Corporate Communications, Innovation Technologies

BMO•Toronto, ON

2d•CA$94,600 - CA$176,000

About The Position

Investigates and identifies strategies to optimize business operations and services, and inform business decisions. Defines business requirements to inform technology build and operations by sourcing and analyzing relevant data, reviewing and documenting business processes and collaborating with business stakeholders. Sources business and market data to evaluate the effect of projects on business results. Also assesses the efficiency and the performance of technology (software, hardware and the wider IT system) to deliver expected business results. Identifies and analyzes malfunctions, system workflow, and troubleshoots issues raised by business. Elicits requirements and analyzes feasibility to ensure solutions/initiatives achieve the expected business outcomes. Supports various project teams across the project lifecycle to ensure development is aligned with the business requirements. Develops informative, coherent, and usable project documents (project artifacts) for multiple stakeholders covering functional and non-functional business requirements. Applies depth of domain & functional expertise for the assigned portfolio to drive the expected business value. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Builds tests cases in order to validate business requirements and End-User Testing results. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders. Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine. Implements changes in response to shifting trends. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Intermediate level of proficiency: Agile Delivery and Development.
Intermediate level of proficiency: Data analysis.
Intermediate level of proficiency: Learning Agility.
Advanced level of proficiency: Process improvement and optimization.
Advanced level of proficiency: Organization process optimization.
Advanced level of proficiency: Business architecture frameworks.
Advanced level of proficiency: Stakeholder Analysis and Management.
Advanced level of proficiency: Digital Fluency.
Advanced level of proficiency: Systems Thinking.
Advanced level of proficiency: Business requirements definition and analysis.
Advanced level of proficiency: Insights development and reporting.
Advanced level of proficiency: Application functional design.
Advanced level of proficiency: Functional Analysis.
Advanced level of proficiency: Verbal & written communication skills.
Advanced level of proficiency: Analytical and problem solving skills.
Advanced level of proficiency: Collaboration & team skills; with a focus on cross-group collaboration.
Able to manage ambiguity.
Data driven decision making.
Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Seasoned professional with a combination of education, experience and industry knowledge.

Responsibilities

Investigates and identifies strategies to optimize business operations and services, and inform business decisions.
Defines business requirements to inform technology build and operations by sourcing and analyzing relevant data, reviewing and documenting business processes and collaborating with business stakeholders.
Sources business and market data to evaluate the effect of projects on business results.
Assesses the efficiency and the performance of technology (software, hardware and the wider IT system) to deliver expected business results.
Identifies and analyzes malfunctions, system workflow, and troubleshoots issues raised by business.
Elicits requirements and analyzes feasibility to ensure solutions/initiatives achieve the expected business outcomes.
Supports various project teams across the project lifecycle to ensure development is aligned with the business requirements.
Develops informative, coherent, and usable project documents (project artifacts) for multiple stakeholders covering functional and non-functional business requirements.
Applies depth of domain & functional expertise for the assigned portfolio to drive the expected business value.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Builds tests cases in order to validate business requirements and End-User Testing results.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.