Senior Manager Control Center IT Electric Distribution Operations

Pacific Gas And Electric Company•Oakland, CA

4d•Hybrid

About The Position

Oversees IT solutions, development, delivery, and operations of PG&E distribution system applications. Directs teams responsible for solution/portfolio strategy & planning, business architecture, requirements definition, program and project delivery & deployment, application development, testing/quality assurance, and operations & maintenance support. Ensures alignment of the IT strategy, services, investment decisions, and delivery structures and processes with the business unit (i.e. Electric Distribution) and enterprise IT direction and objectives. Manages operations vendor performance via service level agreements, key performance indicators, and continuous improvements. Builds and leads a strong process framework that establishes guardrails, standards, best practices, and helps to ensure quality, reliability, and performance of Electric transmission & distribution systems. Leads the team in exploring new solutions and operations strategies, solving complex technical issues, identifying reusable design patterns, driving continuous improvement of our operational standards, leveraging performance metrics, and growing vendor partnerships.

Requirements

B.A./B.S. degree or equivalent work experience in computer science, information technology, engineering, or other relevant field
8 or more years of experience in programming/systems analysis, project management, and/or IT strategy planning or other related area

Nice To Haves

M.S., M.B.A., or advanced degree in business administration or computer science preferred
Knowledge of utility business/industry
Knowledge and demonstrated expertise in functionality of application systems specific to Electric distribution and transmission functional areas.
Experience in supporting Grid & Control Center Operations for Applications like OMS/ADMS/SCADA
At least 3 years in a people-leadership role
Experience in SLA management process and ability to work with IT vendors/partners for developing and negotiating new services.
Experience in collaborating with Enterprise infrastructure support teams involving Network support, Data Center, Security, Application monitoring, Integration support etc.
Excellent analytical and technical skills
Excellent written and verbal communication skills
Ability to foster a work environment in which individuals collaborate in pursuit of a common mission and mutual goals
Demonstrated ability to develop and manage to budgets
Demonstrated ability to effectively navigate complex organizational, process, technical and political challenges
Proficiency in translating complex business issues and requirements into IT operations solutions
Ability to accurately estimate the financial impact of technology decisions
Ability to foster a work environment in which coworkers collaborate in pursuit of a common mission and mutual goals
Effectively navigate complex organizational, process, technical, and political challenges
Aptitude to explain necessary trade-offs and balances between immediate and tactical needs or issues with PG&E leaders
Knowledge in regulatory requirements for specific functional areas
Effective skills in influencing business leadership and management decisions and driving ownership and acceptance of change to the business
Very strong appetite to determine, drive, and manage required change
Certifications that demonstrate proficiency in ITIL, DevSecOps, Agile, and/or Project Management

Responsibilities

Analyze project delivery and operations portfolio performance, recommending changes in investment and strategy to achieve goals. Brief IT and business leadership on current performance and necessary adjustments.
Identify, analyze, value, and execute system investments in IT assets (applications and infrastructure) to meet service level expectations and compliance requirements. Manage the lifecycle of existing IT assets and retire non-performing assets.
Support the identification, analysis, valuation, and execution of system investments in IT assets to enable new and transformational business capabilities.
Provide and manage operational support and maintenance for enterprise system applications, including oversight of 24x7 operations support via on-call onshore and offshore teams.
Recognize and prioritize the most important work to position the organization for future success.
Accountable for management of project execution and operations & maintenance budgets, including strategies to resolve variances and reduce cost to meet budget optimization targets.
Manage vendor contracts, enterprise license agreements, and relationships, including the administration of vendor software in production, forecasts, and renewals.
Develop and manage service level agreements with business partners and peers.
Implement best practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.
Ensure staff has the resources and skills needed to support all Grid Technology applications and assets, including cross-training team members to ensure depth of expertise.
Ensure compliance with standards, regulations, and governance processes, including alignment with cybersecurity best practices, vulnerability management, and resolution of security patching related to owned applications, software, and infrastructure components.
Facilitate intra-departmental collaboration and cohesiveness between areas of delivery and support.
Demonstrate the ability to deploy multiple management disciplines and techniques synergistically, such as value management, human capital management, information management, optimization, performance measurement, communication, and governance.
Accountable for the team’s administrative duties, such as quarterly/yearly reviews, time entry, training, expenses, etc.
Contribute to the evolution of best-in-class DevSecOps practices within the Control Center IT organization and across the company.
Increase maturity in ITIL best practices and align with the enterprise, including Change Management, Release Management, Problem Management, Work Management, and Incident Management.