Senior Manager, Content Operations

Suno•New York, NY

22h•Onsite

About The Position

Suno is building the world's first creative entertainment platform where everyone can experience the joy of making music. As a fast-growing leader in AI music, backed by prominent investors, Suno is seeking a Senior Manager for its Content Operations team. This role is crucial for developing the operational infrastructure to support licensed content, manage ingestion at scale, track rights, handle opt-ins, and ensure compliance with licensing agreements. The position offers a unique opportunity to shape the operational backbone of a rapidly expanding music technology company and influence how the music industry approaches licensed AI platforms. The role involves strategic decision-making, direct engagement with rightsholders, and collaboration with Engineering and Product teams.

Requirements

7+ years of experience in content operations, metadata management, or rights management within the music, media, or entertainment industries.
Deep understanding of music metadata standards and industry identifiers (DDEX, ISRC, ISWC, ISNI, etc.).
Strong knowledge of licensed content supply chains, including how recording rights and/or publishing rights are managed, tracked, and reported from rightsholders to platforms.
Experience managing relationships with major labels, publishers, or large content rightsholders.
Understanding of how metadata supports commercial delivery, DSP distribution, monetization, and rightholder compensation.
Strong project management skills managing multiple complex, cross-functional initiatives simultaneously.
Proven ability to implement scalable workflows and operational processes.
Excellent stakeholder management across technical and non-technical audiences.

Nice To Haves

Experience at music streaming platforms, DSPs, record labels, distributors, or music technology companies.
Background supporting operations from zero to one in startup or high-growth environments, particularly in publishing and/or royalty operations.
Experience making strategic decisions about protocol and processes while working hands-on.
Technical fluency (comfortable troubleshooting data issues, writing basic queries, evaluating engineering trade-offs).
Experience working with datasets to drive operational insights and troubleshoot technical solutions.
Track record of starting initiatives with ambiguity and creating clarity, structure, and results.
Knowledge of rights management systems, royalty processing, and music licensing operations.
Familiarity with AI-generated content workflows and emerging technologies in music creation.

Responsibilities

Help establish and support the content operations strategy to support our licensed platform roadmap.
Provide critical feedback and implement scalable content ingestion pipelines to receive and process licensed content from rightsholders.
Establish and support metadata standards, style guides, and quality frameworks that meet licensing partner requirements and industry standards (DDEX, ISRC, ISWC, ISNI, IPN, etc.).
Inform and determine content strategies pertaining to rightsholder catalogue on platform.
Partner with Engineering and Product teams to prioritize tooling, automation, and technical roadmaps.
Create documentation, playbooks, and foundational processes that ensure compliance and quality.
Recruit, onboard, and develop talent with the right mix of music industry and operational expertise.
Help establish team rituals, communication norms, and performance metrics.
Get hands-on with critical operational needs while building toward scalable solutions.
Manage content supply chain from ingestion through distribution, ensuring quality, timeliness, and compliance.
Support rights tracking and attribution workflows that support proper compensation to rightsholders.
Contribute to operational KPIs including content quality, processing efficiency, ingestion SLAs, and compliance metrics.
Drive continuous improvement initiatives to enhance efficiency, quality, and partner satisfaction.
Serve as primary operational contact for content partners, labels, publishers, distributors, and their delivery teams.
Collaborate with Licensing, Legal, Business Affairs, and Artist Relations on rights management workflows and partner requirements.
Represent Content Operations in cross-functional initiatives, partnership discussions, and strategic planning.