Senior Manager, Concerts & Events

Toronto Blue Jays•Toronto, ON

8d•CA$95,000 - CA$105,000•Onsite

About The Position

As a member of the Concerts & Events Fan Experience Department at the Toronto Blue Jays Baseball Club & Rogers Centre, this full-time position is responsible for leading the planning, operational oversight, and execution of concerts, concert promotions, ticketed VIP package experiences, non-baseball events, galas, private events, and specialty game-day events at Rogers Centre. This role serves as a senior operational leader within the department with a focus on concert ownership, overseeing event portfolios, supporting team development, and ensuring seamless execution across all event experiences while continuing to elevate and improve the event business and fan experience each season.

Requirements

5+ years of progressive event and venue management experience including experience leading large-scale concerts and event operations, cross-functional coordination, venue conversion knowledge, and managing multiple concurrent event portfolios in a fast-paced environment
Proven ability to balance strategic oversight with hands-on event execution while maintaining strong attention to detail and operational excellence
Previous experience leading, mentoring, and supporting event staff while building collaborative working relationships across teams
Strong communicator who can listen and constructively share opinions and receive feedback
Strong operational mindset with the ability to prioritize workload, manage competing priorities, and effectively problem-solve in high-pressure environments
Must be able to sustain long physical days
Legally able to work in Canada
Applicants must be available to work all Rogers Centre concerts/events, with the ability and willingness to work baseball games, including non-traditional hours, evenings, weekends and holidays as required.

Responsibilities

Lead and oversee the planning and execution of concerts, concert promotions, ticketed VIP package experiences, non-baseball events, galas, private events, and specialty game-day events at Rogers Centre while liaising with internal departments to ensure seamless execution and memorable fan experiences
Lead and support concert advancing, venue operations, promoter relations, VIP experiences, activations, and event logistics while ensuring alignment across internal departments and external stakeholders
Liaise with promoter to lead and support internal and external communication and marketing teams with concert and event announcements, promotions and event-related initiatives while ensuring operational and brand alignment
Work directly with internal ticketing team and Ticketmaster to ensure concert/event ticket builds are accurate, ticket on sales run smoothly and concerts and events are sold out to maximize revenue
Oversee and support execution from load-in to load-out for concerts and major events including, but not limited to, venue walkthroughs, artist and promoter relations, credentialing, activation logistics, artist gifting, parking, catering, and operational coordination
Build and maintain strong working relationships with promoters, vendors, partners, and internal stakeholders while contributing to a collaborative and team-oriented culture across all event operations
Work collaboratively with internal departments including Security, Facilities, Ballpark Set-up, Field Operations, Ballpark Experience & Operations, Technical Production, IT, Merchandise, Fan Services, F&B, and Engineering to ensure operational readiness and successful event delivery
Provide operational oversight and leadership support across all event portfolios, including staffing allocation, prioritization, resource planning, and cross-functional coordination
Act as the primary operational lead for concerts and major events while supporting problem-solving and decision-making across active event portfolios
Build and maintain strong working relationships with promoters, vendors, partners, and internal stakeholders while contributing to a collaborative and team-oriented culture across all event operations
Assist with on-field ceremonies and activation aspects of speciality game day entertainment, pregame, in-game and promotions elements associated for baseball when required
Assist in any Club needs from planning, logistic movement and operations to ensure seamless transition between baseball/concerts seasons and renovations
Partner with the Director, Concerts & Events and Director, Hospitality & Events on departmental planning, operational strategy, business growth opportunities, budgeting, and process improvements
Mentor and support event team members while fostering development opportunities and maintaining strong collaboration across the department