Senior Manager, Community Engagement

Fidelity • Durham, NC

2d • Onsite

About The Position

This Senior Manager will be part of the Community and Engagement Center of Excellence, responsible for the planning, execution, and success of key community initiatives that deepen member engagement, strengthen community health, and deliver data and insights that inform continuous innovation and improvement of member and client programs and content. Key areas of responsibility include: Oversee planning of programming across Fidelity Institutional client segments and communities to ensure consistent approach to integrate peer-to-peer opportunities in all client events. Lead the development and execution of community engagement strategies that increase member participation, drive peer-to-peer engagement and create value for members. Develop and manage high-impact community programs/events, research initiatives, member cohorts and member committees to keep community engaged and informed. Monitor and analyze community engagement metrics, KPIs to assess performance and identify opportunities for growth. Oversee ongoing community platform health, including content management, discussion moderation, and turning member conversations into useful business insights. Contribute to quarterly scorecards and reporting to deliver executive-level insights that demonstrate community impact and outcomes. Build frameworks for measuring program effectiveness, engagement trends, and member outcomes. Establish and maintain community governance processes, operating procedures, and best practices that support scalable community operations. Monitor industry trends and emerging community management practices to drive innovation.

Requirements

• 8 plus years of experience in community management, program management, member engagement, customer/community experience, association management, or related fields.
• Experience in program development, content development, event planning, content coordination, or marketing.
• Proven ability to lead cross-functional initiatives and influence outcomes across multiple stakeholders.
• Bachelor’s degree in a relevant field of study.
• Motivated and organized individual with the ability to support multiple projects simultaneously.
• Customer-first mindset to your work, focusing on solving customer needs throughout the event lifecycle.

Nice To Haves

• Salesforce and/or Salesforce Marketing Cloud experience a plus.
• Experience managing a community platform a plus.
• Collaboration is essential—you work well with partners throughout all stages of the event planning process.

Responsibilities

• Oversee planning of programming across Fidelity Institutional client segments and communities to ensure consistent approach to integrate peer-to-peer opportunities in all client events.
• Lead the development and execution of community engagement strategies that increase member participation, drive peer-to-peer engagement and create value for members.
• Develop and manage high-impact community programs/events, research initiatives, member cohorts and member committees to keep community engaged and informed.
• Monitor and analyze community engagement metrics, KPIs to assess performance and identify opportunities for growth.
• Oversee ongoing community platform health, including content management, discussion moderation, and turning member conversations into useful business insights.
• Contribute to quarterly scorecards and reporting to deliver executive-level insights that demonstrate community impact and outcomes.
• Build frameworks for measuring program effectiveness, engagement trends, and member outcomes.
• Establish and maintain community governance processes, operating procedures, and best practices that support scalable community operations.
• Monitor industry trends and emerging community management practices to drive innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior