senior manager, communications & strategic programs, Office of the CTO (OCTO)
About The Position
Now Brewing – senior manager, communications & strategic programs, Office of the CTO (OCTO) team! From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a Starbucks senior manager, communications & strategic programs on the Office of the CTO team, you will lead strategic communications and strategic programs for the global Starbucks Technology organization, supporting the Chief Technology Officer (CTO) and Technology Leadership Teams. You will also be responsible for crafting and executing internal and external communications that amplify the voice and priorities of Starbucks Technology, while designing programs and processes that elevate the rhythms of business and delivery channels across the technology organization.
Requirements
- 8+ years of experience in strategic internal communications or program management roles.
- Proven experience supporting senior executives in a communications or advisory capacity.
- Strong writing, presentation design, and storytelling skills with a keen understanding of tone, voice, and audience.
- Experience driving internal engagement or transformational initiatives.
- Ability to navigate complex, matrixed organizations and influence without authority.
- Passion for technology, designed experiences, and employee engagement.
Nice To Haves
- Experience in a global retail brand or technology environment.
- Background in organizational development, change management, or employee engagement.
- Familiarity with Starbucks mission, values, and partner culture.
- Experience with designing large scale evets and communications platforms
- Demonstrated willingness to learn continuously, adopt new technologies and approaches, and share knowledge
- Growth-minded, solution-oriented, and curious!
Responsibilities
- Develop and execute a communications strategy aligned to Starbucks Technology priorities, enterprise goals, and the Back to Starbucks roadmap, shaping a clear technology narrative that connects delivery, operational excellence, and business value.
- Maintain clear, consistent communications across managed channels, senior and executive leader messaging, events, and programs with autonomy, sound judgment, and strong cross-functional influence.
- Partner with Enterprise Communications, Global Communications, the Office of the CEO, and ST Strategy & Operations to align and amplify technology communications.
- Translate the CTO’s vision into strategic programs, operating rhythms, and engagement platforms that align Starbucks Technology priorities and drive measurable business value.
- Own and evolve the rolling delivery narrative and Board of Director materials, connecting key milestones to Starbucks’ mission, enterprise priorities, and the technology vision.
- Design and manage leadership forums, partner experiences, and communications channels that build alignment, recognize progress, and strengthen engagement across Starbucks Technology.
- Serve as a trusted strategic advisor to the CTO and Starbucks Technology Leadership Team, shaping message strategy, sequencing, leader readiness, and audience cascade.
- Build strong relationships across the enterprise to align, amplify, and advance technology communications and strategic delivery priorities.
- Lead high-visibility, confidential, and time-sensitive communications with autonomy, sound judgment, and strong cross-functional influence.
Benefits
- medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year
- 401(k) retirement plan with employer match
- discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
- student loan management resources
- access to other educational opportunities
- backup care
- DACA reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
