Senior Manager, Communications / StoryWorks Operations

SharkNinja•Needham, MA

12h•Hybrid

About The Position

SharkNinja is seeking a Senior Manager, Communications / StoryWorks Operations to lead planning, coordination, and execution across the StoryWorks team. This role is responsible for ensuring work is clearly prioritized, well-coordinated, and delivered on time across multiple workstreams. The Senior Manager will maintain a clear view of ongoing work, collaborate with team leads to align priorities and ensure execution stays on track, and proactively identify and resolve conflicts, gaps, and dependencies. This position requires strong program management skills and sound judgment to keep work moving, bring structure to complex initiatives, and ensure plans translate into execution. During key company moments, the Senior Manager will lead operational coordination for major initiatives, announcements, and events, ensuring seamless execution.

Requirements

8-12+ years in program management, operations, consulting, or similar roles
Experience building and managing workflows or operating processes within communications, marketing, or creative organizations
Proven ability to manage complex, cross-functional workstreams with multiple stakeholders
Experience working with senior leaders and driving alignment across teams
Experience working within communications, marketing, or creative teams, with exposure to high-volume, multi-format content production (editorial, video, social, or similar)
Strong organizational and prioritization skills across multiple concurrent initiatives
Ability to identify dependencies, risks, and gaps early and take action
Clear and direct communicator who can align teams and drive decisions
Strong attention to detail and follow-through
Familiarity with modern project management and workflow tools (e.g., Airtable, Wrike, Asana, Monday.com), with the ability to use them to improve visibility and coordination
Comfortable taking ownership and making decisions to keep work moving
Able to operate in fast-paced environments with shifting priorities
Strong bias toward action and execution
Focused on clarity and simplicity over process and bureaucracy
Rarely Satisfied, always looking to improve how the team operates
High ownership and accountability for outcomes
Pragmatic and solution-oriented
Comfortable stepping in and leading during high-stakes moments
Interested in how tools and technology, including AI, can improve how work gets done

Responsibilities

Lead planning and coordination across StoryWorks, ensuring alignment across multiple workstreams
Maintain a clear, up-to-date view of all work in progress, including priorities, timelines, and ownership
Drive prioritization across competing initiatives in partnership with team leads
Identify and manage dependencies, risks, and conflicts, resolving or escalating as needed
Ensure work is sequenced effectively so teams can execute without delays or duplication
Partner with team leads and senior stakeholders to turn priorities into clear, actionable plans
Track progress against key initiatives and ensure follow-through on commitments
Lead operational coordination during key company moments, including major announcements, initiatives, and events
Manage budgets, vendor relationships, and external partners supporting StoryWorks
Coordinate workflows across a high volume of content, including written, visual, and multimedia formats
Introduce tools and ways of working that improve coordination, visibility, and efficiency, including practical use of AI where appropriate
Create clear, simple ways for teams to stay informed on priorities and progress
Continuously improve how work is coordinated and executed across the team