Senior Manager, Commercial Sales

TD•Montreal, QC

6d•CA$115,600 - CA$163,200•Onsite

About The Position

This role is responsible for leading a team of Relationship Managers in business development, including driving key sales programs and pipeline management. Provide guidance, leadership, coaching and development to ensure business results and professional / personal development objectives are achieved for the overall group. The Senior Manager, Commercial Sales is accountable for the Unit's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business strategy.

Requirements

Undergraduate/Graduate degree and/or 10+years of relevant experience

Responsibilities

Leads the execution and achievement of the businesses' customer / partner experience targets by coaching and modelling appropriate behavior and executing on plans to continuously improve customer experience
Acts as a part of the team in resolving customer operational and credit issues to deliver a positive customer experience
Champions use of sales platform to build a robust understanding of our customer's/target's needs, industries and markets
Leads and manages Relationship Managers in developing creative and competitive solutions that meet all the customer's needs
Sets service and control standards aligned to overall business objectives and oversees / monitors deliverable and results
Develops and maintains relationships with internal and external partners for the purpose of delivering optimal customer service
Constantly builds knowledge of the market, customers and broader economic factors
Develops and maintains centre of influence strategies and relationships
Identifies and responds to changes in the business environment, establishing action plans to address customer issues and priorities
Serves as the primary escalation point for significant sales matters / exceptions for Relationship Managers
Identifies customer/prospect referral opportunities to internal Bank partners that meet customer needs
Enhances TDBG brand by participating in network events
Contributes to the development and implementation of the business plan, goal setting, growth strategies and coaching for the Unit
Builds new relationships and deepens existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM) and coaches team to do the same
Meets or exceeds business targets for the Unit
Negotiates to maximize profitability of relationships with existing customers based on the customer risk profile.
Ensures team is referring full range of products to existing and new customers, to maximize returns and retention of relationships in line with customer risk profile
Actively refers to other business partners both within Business Banking and across TDBG and responds effectively to reciprocal referrals
Ensures all staff are knowledgeable of and operate within the applicable regulatory and compliance guidelines/policies and procedures and ensures staff complete required compliance attestations/training within required guidelines
Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary
Ensures employees are knowledgeable and assume responsibility to minimize operational and regulatory risk by complying with Bank and Industry Code of Conduct
Understands changing market conditions and remains knowledgeable of relevant industry issues
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Cultivates and models the Colleague Promise to support colleague growth, and a culture of care; makes an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand
Connects the alignment of colleague's contributions with the TD Shared Commitments
Builds and retains an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborates to move with speed and get things done
Demonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
Sustains, identifies strong talent, recruits and develops a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
Enables colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely feedback, motivating appreciation and recognition to all colleagues
Enables a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow personal leadership
Fosters an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensures timely management and escalation of issues and creates opportunities to collaborate with other functions and teams
Leads team through change and creates an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation
Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results
Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities, reinforcing a focus on results that align to One TD
Fosters a high-performance culture by setting team targets and objectives, promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
Oversees, leads, and coaches a team of Commercial Relationship Managers while growing talent, developing skills and capabilities to achieve career goals and business results
Oversees sales management function for complex commercial accounts and primarily responsible for planning and leading the market management activities of the CBC
Provides coaching, mentorship and guidance within area of expertise
Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices
Serves as a strategic partner to leadership team on the management of the portfolio and unit profitability and accountability, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management / enterprise areas
Involved in key strategic discussions related to strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.
Sets team direction and collaborates with others to execute on unit goals
Focuses on longer-range planning for business area (e.g. 12 months or greater)
Develops and implements new and innovative approaches to the sales process, including negotiation of terms and approaches to account / relationship management – provides expert advice internally and externally