Senior Manager, Commercial Performance & Customer Insights

NEP Group•Pittsburgh, PA

About The Position

This individual will lead NEP's commercial performance and customer insights capability by creating the reporting, governance, and customer feedback mechanisms needed to improve accountability and execution. This role builds the operating backbone for commercial performance management. It helps leaders see what is happening, understand why, and act faster. This role sits within Global Commercial Operations and partners closely with Sales Leadership, Finance, CRM & CPQ, Marketing, and regional teams. The role creates the reporting, governance, and customer insight backbone that helps the commercial organization run better every day. This is a build-and-transform role. The successful candidate will create new performance management disciplines, customer insight capabilities, governance routines, and reporting frameworks. The work is highly cross-functional and requires strong adoption management across regions.

Requirements

7–10 years of experience in commercial operations, revenue operations, sales operations, analytics, customer insights, or a related field.
Demonstrated experience building KPI, reporting, or performance management frameworks.
Strong analytical skills and comfort working with data.
Experience influencing cross-functional stakeholders in a matrixed organization.
Strong communication and presentation skills.

Nice To Haves

Experience in media, broadcast, sports, technology, live events, or related B2B services.
Experience with Salesforce, BI tools, and commercial reporting systems.
Exposure to sales incentives, pipeline governance, or sales performance management.
Experience supporting transformation or process improvement programs.

Responsibilities

Build and manage commercial KPI frameworks, dashboards, and scorecards.
Develop executive reporting that provides visibility into performance, pipeline, retention, and growth opportunities.
Launch and manage Voice of Customer and customer insight programs.
Create customer health scoring and MVC reporting routines.
Support sales target and incentive reporting and measurement processes.
Implement performance review cadences and accountability routines.
Drive commercial governance for pipeline reviews, account planning, and performance tracking.
Improve Salesforce adoption, compliance, and reporting quality.
Translate data into practical recommendations for commercial leaders.
Support regional teams in adopting global standards and reporting disciplines.