Senior Manager, Commercial Applications & Data

Scholar Rock•Cambridge, MA

16h

About The Position

The Senior Manager, Commercial Applications & Data serves as the technology lead for enterprise applications and data supporting Scholar Rock’s Commercial and Medical organizations. Scholar Rock is establishing the application and data foundation required to support commercial launch, customer engagement, content management, medical communications, and future business growth, with Veeva serving as a core strategic platform. Reporting to the Senior Director, Commercial & Data, the Senior Manager partners closely with Commercial, Medical Affairs, Commercial Operations, Regulatory, Legal, Compliance, Cybersecurity, Data & Analytics, Infrastructure & Cloud, and external technology partners to translate business priorities into scalable, secure, compliant, and sustainable technology solutions. The role combines strong technical expertise with application ownership and delivery leadership. The Senior Manager leads solution delivery from requirements and design through implementation and ongoing support, maintains sufficient hands-on expertise to independently assess, configure, and troubleshoot complex Veeva solutions, and ensures internal and external delivery teams provide reliable, high-quality services. The successful candidate will be comfortable moving between business conversations and technical decisions, understanding stakeholder priorities, shaping solutions, managing delivery and operational outcomes, and engaging directly with the technology when deeper expertise is required.

Requirements

Strong hands-on knowledge of Veeva CRM, PromoMats, MedComms, or related Veeva application architecture, configuration, integrations, security, and application lifecycle management.
Strong understanding of enterprise application delivery, operations, support, and service management.
Demonstrated ability to translate business requirements into practical technology solutions and successfully lead those solutions through implementation and operation.
Experience managing vendor-delivered technology services and providing technical oversight to systems integrators and managed service providers.
Strong working knowledge of commercial, medical, promotional, privacy, content governance, and compliance expectations as applied to technology.
Ability to independently assess complex business and technical issues, make sound decisions, resolve ambiguity, and engage specialized expertise when appropriate.
Strong stakeholder management, communication, prioritization, problem-solving, and decision-making skills.
Ability to balance business priorities, technical sustainability, compliance requirements, operational risk, user adoption, and delivery commitments.
Bachelor's degree or equivalent combination of education and relevant experience.
8+ years of progressive experience in enterprise applications, technology delivery, application management, or related disciplines, preferably within pharmaceutical, biotechnology, or life sciences.
4+ years of hands-on experience implementing, configuring, supporting, or delivering Veeva solutions across Commercial, Medical, promotional, content, or related business functions.
Experience across Veeva applications supporting Commercial and Medical processes, such as CRM, PromoMats, MedComms, or related platforms.
Experience leading implementations, enhancements, integrations, releases, and operational support for enterprise applications in compliance-driven environments.
Experience managing technology delivery involving managed service providers, systems integrators, consultants, or vendor-delivered solutions.
Experience serving as a platform owner, technical lead, solution delivery lead, or comparable technology leadership role supporting enterprise applications.
Experience establishing trusted relationships with business stakeholders and translating complex business, commercial, medical, and compliance needs into technology outcomes.
Demonstrated ability to independently assess complex business and technical issues, make sound decisions, resolve ambiguity, and drive solutions through implementation and ongoing operation.
Working knowledge of pharmaceutical commercial, medical, promotional, privacy, and compliance requirements as applied to technology, including MLR, content governance, audit trails, access controls, and data privacy expectations.

Nice To Haves

Veeva certification or advanced experience across one or more Commercial or Medical Veeva applications.
Deep familiarity with the Veeva ecosystem, including CRM, Vault, Network, and related data integration patterns.
Experience leading application delivery teams or platform teams.
Experience supporting commercial data quality, data stewardship, reporting enablement, or data governance initiatives.
Experience supporting commercial launch readiness within a biotechnology or pharmaceutical organization.
Experience supporting commercial launch and global or multi-region operations.
Experience standing up omnichannel engagement or next-best-action capabilities in a regulated pharmaceutical commercial environment.
Familiarity with Patient Services, specialty pharmacy, hub operations, and associated commercial data flows.
Prior experience in rare disease, specialty pharma, or biotechnology supporting Commercial or Medical operations.
ITIL, Product Management, Agile, Project Management, or related certifications preferred.

Responsibilities

Serve as a trusted technology partner to Commercial, Medical Affairs, Commercial Operations, Regulatory, Legal, and Compliance stakeholders, developing a strong understanding of business priorities, processes, content workflows, launch needs, and evolving technology requirements.
Translate business, operational, medical, promotional, and compliance requirements into solution options, technical requirements, delivery plans, and measurable outcomes.
Partner with the Senior Manager, GxP Application and Data to execute the platform roadmap and align demand, priorities, dependencies, and delivery sequencing.
Lead implementations, enhancements, integrations, releases, and continuous improvement initiatives across the Commercial and Medical application portfolio.
Communicate solution recommendations, delivery status, risks, dependencies, and tradeoffs clearly to business and technology stakeholders.
Partner with Commercial Operations, Medical Affairs, and business stakeholders to improve data quality, data stewardship, reporting enablement, and the effective use of commercial application data.
Operate with a high degree of independence and judgment, making day-to-day application, technical, delivery, and operational decisions within established platform strategy and governance.
Provide technical leadership for Veeva CRM, PromoMats, MedComms, and related Commercial and Medical applications across solution design, configuration, integration, security, and lifecycle management.
Design and configure complex Veeva solutions when needed and maintain the technical depth required to troubleshoot issues, assess alternatives, and independently validate partner recommendations.
Establish scalable configuration, integration, security, and release practices that improve consistency, maintainability, and supportability.
Lead technical design for integrations between Veeva and adjacent applications, data platforms, identity services, middleware, APIs, and other commercial or regulated technologies.
Partner with Cybersecurity, Data & Analytics, Infrastructure & Cloud, Commercial Operations, Medical Affairs, Regulatory, Legal, and Compliance to ensure solutions align with enterprise standards, commercial compliance expectations, and regulatory requirements.
Own the day-to-day health, performance, supportability, and service quality of assigned Commercial and Medical applications.
Ensure applications remain reliable, secure, compliant, scalable, and aligned with changing business requirements.
Lead release planning, impact assessments, change execution, deployment readiness, user adoption support, and post-production support.
Establish and monitor application health, service, delivery, quality, data quality, and adoption measures and use them to drive continuous improvement.
Identify recurring issues, technical debt, lifecycle risks, data quality gaps, and service gaps and drive appropriate remediation.
Ensure effective incident, problem, change, enhancement, and escalation management across applications within scope.
Lead managed service providers, systems integrators, consultants, and other external partners supporting the Commercial and Medical application portfolio.
Establish clear service, delivery, technical, and quality expectations and hold partners accountable for outcomes.
Review and challenge vendor recommendations and technical solutions, ensuring decisions align with business requirements, architecture standards, commercial compliance expectations, and long-term application strategy.
Manage delivery priorities, dependencies, escalations, risks, and performance across internal and external resources.
Ensure effective documentation, knowledge transfer, operational readiness, and support transition for new and changed solutions.
Build internal application knowledge and capability while using external partners strategically for capacity and specialized expertise.
Partner with Commercial, Medical Affairs, Regulatory, Legal, and Compliance on MLR, promotional review, medical review, content governance, and related system processes.
Ensure solutions appropriately address applicable promotional, medical, privacy, security, content management, audit trail, access control, and compliance requirements.
Support compliant content creation, review, approval, distribution, expiration, archival, reporting, and related operational processes.
Support audits, compliance reviews, and risk assessments and coordinate technical response and remediation for application-related observations, findings, and corrective actions.
Promote practical, risk-based compliance practices that support both business execution and sustainable technology delivery.