Senior Applications Manager

Flyover in Vancouver•Vancouver, BC

3d•CA$120,000 - CA$120,000•Hybrid

About The Position

The Senior Applications Manager owns our business application portfolio end to end, from Dynamics 365 and our POS and ticketing platforms through the line-of-business and web applications our teams rely on every day. This role is both the senior technical owner of that portfolio and the primary bridge between IT and the business, partnering with revenue, finance, and operations leaders to turn their goals into practical, well-supported technology. This role is based in Vancouver, BC and works a hybrid schedule, with on-site attendance expected when required. Early priorities include rolling out Business Central, building a clear application roadmap, and establishing consistent intake and prioritization for business requests.

Requirements

Strong critical thinking and decision-making: able to make the call, solve problems, and exercise good judgment with incomplete information
Excellent written and verbal communication, translating fluently between technical and business audiences
Strong project management and prioritization across a portfolio of competing demands
People leadership: coaching, developing, and setting clear direction for a small team
Strong commitment to building positive working relationships across a geographically dispersed, seasonal business
Service-focused mindset with internal and external partners, and the flexibility to adapt when the unexpected happens
Willing and able to travel to sites as needed
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience
7+ years in business applications, IT, or a related field, including time leading people or owning an application portfolio end to end
Hands-on ERP experience, Microsoft Dynamics 365 especially, including ownership of configuration, releases, and the finance and accounting processes it supports
Experience hosting and supporting web applications on IIS and Azure App Services: deployments, site and application pool configuration, bindings and certificates, scaling, and troubleshooting
Business analysis or business-partnering experience: gathering requirements from non-technical stakeholders and translating them into specifications
Track record leading application projects (implementations, migrations, upgrades) on time and on budget
Vendor and contract management, including budget ownership
Understanding of PCI-DSS and GDPR requirements

Nice To Haves

Experience with Ventrata an asset.
Experience with POS, ticketing, and reservations platforms in an attractions or hospitality environment
CRM and marketing automation
Payroll and people management systems
Integration and API concepts
ITSM tooling (Jira, ServiceNow, Freshservice)
Shared-services or multi-site environments
Small-team background wearing multiple hats

Responsibilities

Own Microsoft Dynamics 365 as our ERP and system of record: configuration, module rollouts, release and update cycles, and the implementation partner relationships behind it, working closely with Finance to keep the ERP aligned to how the business actually runs
Own the rest of the business application portfolio end to end, including POS and ticketing systems, line-of-business platforms, and the web applications that support them: roadmap, lifecycle planning, routine upgrades and maintenance, and retiring systems that no longer earn their place
Serve as a senior business partner to revenue, finance, and operations leaders: understand their objectives, elicit and document requirements, translate them into specifications our vendors and internal team can build against, and drive adoption through documentation and training so the business gets full value from what we’ve invested in
Lead and develop the applications team, including mentoring our Junior Applications Specialist: set priorities, coach and grow capability, and maintain the practices the team runs on, such as intake, documentation, testing, and change control
Manage vendor relationships and contracts: hold partners accountable to roadmaps and commitments, evaluate and select new solutions, and define and maintain the capital and operating budgets for the portfolio
Plan and deliver application projects such as implementations, migrations, upgrades, and configuration, organizing deadlines, resources, and cross-functional stakeholders
Own integrations, data flows, and application hosting, including internally hosted web applications running on IIS and Azure App Services, partnering with the data team so the reporting layer is fed by clean, well-understood source data
Set application standards and IT policy, and own compliance and reliability for the portfolio: PCI-DSS and GDPR obligations, access and permissions governance, and monitoring for cost, security, and uptime
Other duties as assigned