Senior Manager, Collections Strategy & Analytics

Scotiabank • Toronto, ON

2d • Onsite

About The Position

The mandate of this role is to develop and implement collection strategies that helps reduce delinquencies, improve collection effectiveness and efficiency. Innovate new ideas to run champion challenger that lower PCL and write-offs. Executive reporting and monitoring of collection strategies and Asset Sale oversight for retail and small business unsecured and secured portfolios. Partner with internal and external stakeholders to understand the opportunities and working with data to develop an actionable insight. Act as a 2nd Line oversight of all the Collections contact strategies and Asset Sale.

In this role, you will develop and monitor key performance indicators of secured and unsecured portfolios scrutinized through different lenses.

The incumbent will work in close collaboration with our partners in Collection Operations, Contact Strategy, Risk, and Product teams to ensure credit strategies are implemented without production defect and along with business line partners to ensure business strategies are consistent with the Risk Appetite Framework.

Requirements

• A minimum of Five+ years with an organization focused on improving the customer experience and automating processes, with a proven track record using analytical tools to conduct data analysis and generate business insights
• Proficiency in programming and/or database programs (SAS, SQL, Python) and other analytical tools (Power BI)
• Project management and leadership skills to prioritize manage and implement a variety of competing initiatives, on a concurrent or staggered basis
• Excellent communication and written skills complemented with analytical & problem-solving skills consistent with the ability to identify key issues from a broad range of alternatives as well as recommend optimal solutions for various situations
• Knowledge of credit scoring and risk assessment as well as portfolio management and behaviour scoring to maximize the effectiveness of existing technology in providing competitive and effective policies that respond to the credit needs of our customers
• Must have a University degree in relevant STEM discipline (Computer Science, Technology, Engineering, Economics and Mathematics) or a Master degree in business, statistics, economics, mathematics, management sciences or analytics

Nice To Haves

• Prior experience in a credit risk or collection strategies along with TRIAD is preferred

Responsibilities

• Lead the development, implementation, monitoring and optimization of collection strategies, by: Continuous improvement of collection strategies from a credit risk perspective, leveraging risk technology and adhering to global collections policy and operational guidelines
• Deliver on analytics projects that provide actionable insights to improve collection efforts and recoveries by understanding customer
• Ensuring all credit risks associated with collections are understood and quantified when assessing policy changes and/or designing collection strategies; with effective management reporting, across all components of collections (People, Data, Process, Technology, Strategy, Control Quality and Vendor Management) across the Bank
• Provide oversight of collection efforts by developing performance reports and early warning triggers
• Provide oversight of Asset Sale activities by developing reports based on Global Policy
• Articulate compelling recommendations on complex subjects to senior management
• Lead initiatives to strengthen the Collections risk and operational effectiveness and efficiency. Continually champion new growth opportunities which lend themselves to the Bank’s goal of improving productivity, enhancing service and reducing costs, by: Promoting the reengineering of processes to lower losses, improve dollars collected, improve productivity and reduce costsCredit Strategy Implementation
• Drive continuous improvement in strategy effectiveness and existing processes under a test/control framework to help drive objective, evidence based decisions that improve profitability
• Continually challenging the 'status-quo' through innovation
• Support Business Line Initiatives/projects
• Represent Risk's point of view and liaise with the stakeholders (operations, product owners, collections, technology, governance) throughout the organization to listen actively, communicate, and explain risk measures clearly and as appropriate identify, evaluate, and address credit risk that arises from the development, deployment, interpretation, and maintenance of collection strategies
• Support GRM effective challenge function, ensure Credit Risk Proposals are supported with strong financial and quantitative analysis, credit risks are effectively assessed and measured. Conduct in-depth analysis on special programs, support policy enhancement
• Prepare and assess credit risk proposals and providing Senior Management with sound recommendations for changes to core policies, regulations and major business initiatives and portfolio level decisions that require GRM’s authorization. This includes assessment of new pilots or pilot extension or program renewals, etc.
• Support investigations and solutioning for questions/findings from OSFI and Internal Audit in an appropriate /acceptable timeframe.

Benefits

• The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers.
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your growth and enhance your skills.
• An inclusive working environment that encourages creativity, curiosity, and celebrates success!
• The tools needed to create best-in-class student candidate experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior